Tuesday, May 31, 2016
Dialogic IMG 2020 Enables Rapid Expansion for New Contact Center Integration Business
Parsippany, NJ, May 31, 2016 - Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced today that DNT, a leading IT service and solutions provider in China, selected the Dialogic® IMG 2020 Integrated Media Gateway to build its first cloud-based contact center for its new line of business, which designs contact centers for its clients.
DNT needed a flexible, high compliance, high availability gateway for its dynamic Chinese network environment. By using the Avaya-compliant, standards-based, high-quality IMG 2020, and with the assistance of Dialogic Professional Services, DNT was able to quickly roll out its outsourcing business service at a lower overall cost while continuing to use their existing Avaya infrastructure.
“Our contact center requirements are growing fast. Thanks to the IMG 2020’s scalable and modular platform, we are able to expand quickly and efficiently through license upgrades or by purchasing additional units,” said Xing Shen, General Manager of Innovation Center and Finance Business Unit at DNT Company. “Dialogic Professional Services also allowed us to focus on rolling out this new business venture without having to worry about interoperability between different technologies.”
“We are pleased that DNT has selected the IMG 2020 as the connectivity solution for its first cloud contact center needs,” said Jim Machi, Senior Vice President of Product Management and Marketing at Dialogic. “The flexible SS7, PRI, and SIP protocol support of the IMG products has enabled support of Avaya solutions in China and other regions. We look forward to fulfilling customers’ needs as they virtualize their business services.”
Dialogic’s Avaya-compliant technologies can be seen at International Avaya Users Group Summit from June 5 – June 9 in Orlando, Florida.
Go to the IMG 2020 product webpage for more info.
Dialogic is a leading cloud-optimized solutions provider for real-time communications media, applications, and infrastructure to service providers, enterprises, and developers around the globe. Based in Parsippany, NJ with offices worldwide, Dialogic helps 48 of the world’s top 50 mobile operators, and nearly 3,000 application developers build and deploy on agile networks. Learn more about how Dialogic is enabling agility by following us on Twitter @Dialogic, and visiting www.dialogic.com and the Dialogic Blog for the latest industry news, trends, and advice.
Dialogic is a registered trademark of Dialogic Corporation or an affiliate or subsidiary thereof (“Dialogic”). Other trademarks mentioned and/or marked herein belong to their respective owners.
About DNT Company
Shanghai Dragon Net Technology Co. Ltd. was established in October 2001 and publicly traded at Shenzhen Stock Exchange since July 2011 (stock number 300245). It is a high-tech company dedicated to providing high-end IT services and total solutions. Through years of rapid development, DNT has become a leading IT service & solutions provider in China.
Despite traditional IT infrastructure service covering maintenance service, professional service (consulting and deployment), managed service, DNT also becoming a hyper converged infrastructure product and solution provider with PBDate, PhegData, and Pridata products. DNT is leading the private cloud development with Pcloud/DCOS solutions to help customer leverage advanced internet technology. With huge R&D investment, DNT not only advanced in cloud/Converged infrastructure/Big Data products and solutions, but also provide Internet+ communication business solution as a SAAS solution to help customer reach their clients using internet channels in addition of traditional voices calls with powerful build-in big data intelligence. DNT is transforming from traditional IT infrastructure expert into internet IT infrastructure expert from pure service provider into service and product/solution provider.
For questions about DNT, please contact the DNT hotline: 400-820-5030.
VP of Marketing
(973) 967 5001