Hosted and Cloud-Based

Secure and Interoperable Connectivity

Hosted and Cloud based IP contact center solutions generally have legacy PSTN or Mobile TDM networks they must connect with to deliver their services. Both self-service interactive voice portals and agent-attended multimodal contact center solutions must intagrate and leverage a range of communications networks, anywhere in the world. Contact center calls traversing legacy PSTN networks, VoIP networks, the public Internet, and mobile networks must be efficiently routed and intelligently transferred to servicing endpoints wherever they exist across private and public networks.

Given the range or protocols, transport mechanisms, physical interfaces, codecs and density requirements, sophisticated border elements are needed to manage the traffic and route it reliably and securely.

Learn More about the Dialogic® IMG 1010 Integrated Media Gateway

The IMG 1010 is a carrier-grade VoIP gateway that supports both media and signaling in a single chassis. It allows service providers to add new telephony services quickly, and gives them a clear migration path to an all-IP network.

For more details, go to the product page.

For a lower density (1 to 4 spans), see the Dialogic® IMG 1004 Integrated Media Gateway. For higher densities, see the Dialogic® BorderNet™ 2020 Integrated Media Gateway. The BorderNet 2020 IMG currently supports up to 2,016 channels of SS7 signaling, call routing, call translation, and IP transcoding in a single 1U chassis.