Secure and Interoperable Connectivity
Hosted and Cloud based IP contact center solutions generally have legacy PSTN or Mobile TDM networks they must connect with to deliver their services. Both self-service interactive voice portals and agent-attended multimodal contact center solutions must intagrate and leverage a range of communications networks, anywhere in the world. Contact center calls traversing legacy PSTN networks, VoIP networks, the public Internet, and mobile networks must be efficiently routed and intelligently transferred to servicing endpoints wherever they exist across private and public networks.
Given the range or protocols, transport mechanisms, physical interfaces, codecs and density requirements, sophisticated border elements are needed to manage the traffic and route it reliably and securely.