A2I Summit 2017, Application to Innovation
 

A2I Summit 2017, Application to Innovation

Looking for new ways to engage customers in this dynamic and competitive market place that includes IoT, AI, and Real-time Communications? Join Dialogic and IBM at the A2I Summit collocated at TechXLR8 in Tokyo on October 20th.

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  • Featured guest speaker Jay Zeltzer, WW Cognitive Cloud Executive at IBM will expand on IBM Voice Gateway: Bringing the cognitive cloud to a contact center near you and introducing their newest call center support staffer ... IBM Watson
  • Experts from Dialogic will elaborate on solutions for building and delivering innovative services for your subscribers and on-the-go entrepreneurs

Come see what innovation that combines real-time communications, IoT and AI looks like. Reserve your seat by registering below.

If you have any questions please email us.

Agenda:

Tokyo Agenda

Time Activity

12:30 - 13:00

Registration

13:00 - 15:00

Presentations

IBM Voice Gateway: Bringing the cognitive cloud to a contact center near you
by Jay Zeltzer, WW Cognitive Cloud Executive at IBM

Introducing your newest call center support staffer ... IBM Watson. We've all had a poor experience when calling a customer support phone number - suffering through layers of menus and long queue times for the simplest requests. You can fix this by taking advantage of the new IBM Voice Gateway which links Watson to telephone networks as a self-service call center agent while also improving the customer experience with live agents too.

What Effortless Communication Is All About
by Peter Kuciak, Global Vice President Applications and Solutions, Dialogic

Consumers of technology are very sophisticated these days – well versed with mobile and cloud features on their smart devices.  They are expecting the same effortless experience from their Service Providers as they receive from providers like Google, Facebook and others.  In this session, we will look at many ways Service Providers can leverage their network to design, develop, test, pilot and deploy innovative applications and solutions.

15:00 - 15:30

Coffee Break

15:30 - 16:30

Presentations

Empower, Engage, Excite
by Thomas Schroer, Senior Director Marketing, Dialogic

New ways and new modes of communication enable context and intelligence sharing between people, entrepreneurs, businesses and the Internet of Things (IoT). This session will cover market realities and ways to empower, engage and excite customers using omni-channel techniques and applications that combine real-time communications, intelligence and mobility.

16:30 - 16:45

Q&A and close

 

Cities and Dates:

City Address Date
London

TECHXLR8 - ExCeL London
Royal Victoria Dock, 1 Western Gateway, London, E16 1XL
Meeting Room NG16

June 13th
Completed

Singapore

TECHXLR8 Asia
Marina Bay Sands, 10 Bayfront Avenue, Singapore
Meeting Room 4812

October 2nd
Completed

Tokyo

Toshi Center Hotel
2-4-1 Hirakawa-cho, Chiyoda-ku, Tokyo 1-2-0093, Japan

October 20th

 

Presenters:

Jay Zeltzer, WW Cognitive Cloud Executive at IBM

Jay Zeltzer is WW Cognitive Cloud Executive at IBM. He has responsibilities that span across sales, marketing and channels for the IBM Hybrid Cloud WebSphere Portfolio. Jay has considerable expertise in Knowledge Management and Unified Communications systems with an educational background in Psychology. His current interest include Chat Bots and the Cognitive Call Center revolution.

 

Peter Kuciak, Global Vice President Applications and Solutions, Dialogic

Peter Kuciak is Global Vice President Applications and Solutions for Dialogic, responsible for leading the company’s new Application and Solutions Practice for Service Providers and Enterprises (AFA). His extensive business experience spans leadership positions in product innovation and strategy, new product introduction and management, project management and delivery, marketing, business and partner development. Peter holds a considerable technical expertise in software architecture, consumer, service provider/enterprise and business solutions, IoT, sensors, with strong focus on mobile solutions.

 

Thomas Schroer, Senior Director Marketing, Dialogic

Thomas directs Service Provider Marketing for Dialogic, which includes evangelizing initiatives on Network Functions Virtualization, 4G, 5G, and IoT mobile services around the globe. His extensive experience spans leadership positions in planning, operations, and engineering with communications service providers and marketing roles with network equipment vendors specializing in infrastructure and service assurance solutions.

 

Register

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