Dialogic ^® BUZZ ^™

Unified Communications Platform
for Service Providers

Key Features Tailored for SMBs

IM-centric architecture
Group chat & direct messaging
HD voice, video calling, and conferencing
Collaboration tools such as screen sharing and file sharing

Web, desktop & mobile clients featuring zero-touch setup
AI, IoT and machine learning integration
Analytics and reporting module
Brandable

Ease of Use Across Multiple Platforms

UI and UX are key elements in UCaaS adoption, and the Dialogic BUZZ UC Platform offers intuitive clients where simplicity and ease-of-use are core features. Users can seamless turn a chat into a call, a video conference, or a collaboration space with just a few clicks. And they can do it all from their desktop, mobile device, or web interface.

A Powerful Combination of UC and Telephony

Seamlessly integrating the best in WebRTC and SIP, Dialogic BUZZ offers cross-device, cross-platform, and cross-network compatibility that translate into a unique converged architecture. This makes it easy to upgrade your PBX customers to a full unified communications and collaboration platform while maintaining compatibility with their existing physical phones.

Endless Possibilities

Dialogic BUZZ features a rich partner ecosystem that extends its capabilities far beyond the Unified Communications realm. Dialogic’s strategy is to offer our customers an API-driven extensible architecture that enables the rapid integration of third-party solutions, such as OSS, BSS, and fraud detection, as well as AI and IoT technologies to incorporate advanced functionality, such as chatbots, call transcription, intent analysis, workflow automation, fraud detection, and communication with IoT devices.

Some of our partners include Orca Wave for OSS and BSS advanced capabilities and TollShield for advanced fraud detection based on machine learning.

Insightful Analytics Using Converged Dashboards

Reduce customer troubleshooting time with insightful and converged dashboards and reports

Dashboards with visual thresholds
Proactive approach
Real-time vs. historic
Quick filtering
Contextual click-through
Relevant data points
Converged data
All components status in one place
Insights based on data comparison from different components

Why should you offer UCaaS?

The UCaaS market value is growing year over year. With this growth come different opportunities for various types of communications service providers.

Which one applies to you? See what Dialogic BUZZ has to offer.

Cable, Wireless Providers Cable and Wireless Service Providers
Managed Providers Managed Service Providers
IPX Providers Wholesale IPX Providers

Cable and Wireless Service Providers

SMBs on average account for 80% of the UCaaS seats, and it’s important to you to have a targeted solution. With Dialogic BUZZ you can:

Utilize the extra tenancy layer to create or easily manage your channel partner network
Quickly provision and activate new customers, reducing your sale-to-revenue cycle
Leverage an enhanced UI and UX into quick adoption and ease of use
Reduce troubleshooting and support costs using converged dashboards
Seamlessly integrate with NGN, IMS, and VoLTE networks
Leverage DialogicONE ^™ orchestration and integration platform to build a tailored solution featuring IoT, AI, and VAS

Managed Service Providers

In order to complement your existing enterprise unified communications offering, you need a solution that allows you to:

Provide a white-labeled solution tailored for SMBs, reinforcing your brand with your customers
Leverage an additional tenancy layer to enable your channel partners to sell UCaaS and brand the platform for their own customers
Offer both UCaaS, hosted PBX, and SIP trunking in a converged package that works seamlessly across WebRTC and SIP
Deploy in public or private clouds
Save costs and resources via an intelligent media path that ensures you use as few resources as necessary in each audio and video session

Wholesale IPX Providers

Key to enabling your wireless and cable service provider customers to sell UCaaS to their subscribers is a platform that enables you to:

Offer a hosted and branded UCaaS platform to your network of providers, which in turn can be branded and offered to their customers via an additional tenancy level
Automate the process to create tenants, subscribers, and their classes of service using a simple management scheme based on an API-centric backend
Differentiate yourself from the competition by offering a value-added service, which includes real-time toll fraud detection, via machine learning, AI integration, and IoT components
Fight margin erosion by adding UCaaS to your routing and termination offer and ensuring the traffic origination
Maximize the flexibility of a purpose-built offering to help you succeed in this growing space