I received an EOL notification for XMS 2.4 today.
Where do i find the TGZ's to install to get up to 3.5?
Searched high and low but no sign?
Thanks for your inquiry. In general, you can find a list of software downloads at the following link:
It also includes links to PowerMedia XMS releases. One note, an active XMS Service Contract is required in order to gain access to the software.
Would the Service Contract be held by the reseller?
We were not sold or advised of any Service contract when we purchased the licence in 2015.
You may want to discuss through your sales channel, since I can't comment on any discussions from your point of purchase. Generally I have seen the sale channel include service when quoting. The contract may be held in the reseller's name and they should be able to verify.