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Serial number of HMP virtual device

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Dialogic PowerMedia HMP GlobalCall and R4 API

Serial number of HMP virtual device

  • Hi,

    To answer you questions as I checked the source and the serial numbers are expected to be unique as its generated based off the MAC address of the host NIC as I stated prior.

    The default serial number assigned is in fact LKABCDEF and that may occur when the windows level calls to retrieve did not provide a number back at the OS level. So something may not be compatible with the NIC on that specific server.

    Again, this is not something we can change, and you need to get the application to modify or eliminate this check for you to move forward.

    Jeff

  • Hello,

    Were you able to fix this error? I have one installation with a similar issue, since 07/07 the serial number appears as LKABCDEF, and that is causing some problems. Is there a way of troubleshooting this? I read in some places that the user account used to run the dialogic services might have a problem of privileges.

    I'm user HMP SU354 in windows 7.