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Cannot install the HMP in the Window Server 2016

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Dialogic PowerMedia HMP GlobalCall and R4 API

Cannot install the HMP in the Window Server 2016

  • Hi,

    I got the freeze screen when installing the HMP in the windows server 2016.

    I had tried different versions (387, 385, 382, 375, ...) but got the same result.

  • What specific step did it freeze with?  Might be something from your own environment, as we had not seen a "freeze" issue. Admittedly, there have been some other install issue addressed in recent SUs for other problems but not this. So need more details as to where.

    Also if using Windows 2016, you should probably use the latest SU in this case.

    Also make sure integrity checking is disabled as well which is also applicable to 2016.

    www.dialogic.com/.../pm_hmp_win

    Regards

    Jeff

  • I am trying to do the same thing. I am using 387 and it installs fine. My problem is that the licensing engine cannot find the LM>Software>Dialogic folder. Someone at Dialogic must not of validated that all 32 bit applications like HMP are install in LM>Software>WOW6432Node>Dialogic, nice.

  • I don't think this is related to the prior conversation as that was due to driver certification expired which has since then been fixed.

    What specific issue are you seeing and what error is being reported? I am not sure I completely follow the above as to why there should be a reference to HKLM->software->dialogic in this case for 2016 (if that is used)

    I know the current SU builds are currently installing to the HKLM->software->wow6432node->dialogic keys as expected and use that for reference of the 32bit apps.

    There could be something else missing from the install (underneath which is causing an issue). Need more details in this case to comment further.

    Jeff