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ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR

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Dialogic PowerMedia HMP GlobalCall and R4 API

ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR

  • Trying to get HMP 3.0 SU 395 running on a windows 2019 standard server. Formally ran HMP on server 2008r2.

    I get these errors in the log when i try to intiate a call (seems to connect, just no voice prompts). The channels all seem to start properly (using an 80 port standard license). 

    10/16/2019 13:43:00.636   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:2] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4000] Xid[0x8] Src[0:0:1:5:2] Dest[42:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:00.636   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C2   --- ::OnStartAlgorithmSession: ch=ipmB1C2 ErrorCode=0x7 -Invalid parameter value.PrevError=0x0

    10/16/2019 13:43:00.636   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:2] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4002] Xid[0x8] Src[0:0:1:5:2] Dest[42:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:00.636   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C2   --- ::OnStartMediaSession: ch=ipmB1C2 ErrorCode=0x7 -Invalid parameter value., PrevError=0x7

    10/16/2019 13:43:00.636   884         88 libipm_ipvsc           ERR1         CIPVscChannel        ipmB1C2   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       error code: 0x7

    10/16/2019 13:43:00.636   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C2   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       converted error code: 0x2

    10/16/2019 13:43:00.636   884       10132 gc_h3r                 ERR1         mediastate.cpp:1320   !     2 ! << MediaState::ipmEventHandler :IPMEV_ERROR received from media

    10/16/2019 13:43:00.636   884       10132 gc_h3r                 ERR1         mediastate.cpp:1169   !     2 ! mediaPrintLog:st ST_RX_STARTING Printing event/transition log

    10/16/2019 13:43:00.636   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     2 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ATTACH , st ST_NULL

    10/16/2019 13:43:00.636   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     2 ! mediaPrintLog:TRAN_COMPLETE Ev EV_CONNECT_HDX_RX , st ST_WAIT_FOR_CALL

    10/16/2019 13:43:00.636   884     10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     2 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ERROR , st ST_RX_STARTING

    10/16/2019 13:43:04.730   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:3] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4000] Xid[0xa] Src[0:0:1:5:3] Dest[44:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:04.730   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C3   --- ::OnStartAlgorithmSession: ch=ipmB1C3 ErrorCode=0x7 -Invalid parameter value.PrevError=0x0

    10/16/2019 13:43:04.730   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:3] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4002] Xid[0xa] Src[0:0:1:5:3] Dest[44:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:04.730   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C3   --- ::OnStartMediaSession: ch=ipmB1C3 ErrorCode=0x7 -Invalid parameter value., PrevError=0x7

    10/16/2019 13:43:04.730   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C3   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       error code: 0x7

    10/16/2019 13:43:04.730   884         88 libipm_ipvsc           ERR1         CIPVscChannel        ipmB1C3   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       converted error code: 0x2

    10/16/2019 13:43:04.730   884       10132 gc_h3r                 ERR1         mediastate.cpp:1320   !     3 ! << MediaState::ipmEventHandler :IPMEV_ERROR received from media

    10/16/2019 13:43:04.730   884       10132 gc_h3r                 ERR1         mediastate.cpp:1169   !     3 ! mediaPrintLog:st ST_RX_STARTING Printing event/transition log

    10/16/2019 13:43:04.730   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     3 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ATTACH , st ST_NULL

    10/16/2019 13:43:04.730   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     3 ! mediaPrintLog:TRAN_COMPLETE Ev EV_CONNECT_HDX_RX , st ST_WAIT_FOR_CALL

    10/16/2019 13:43:04.730   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     3 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ERROR , st ST_RX_STARTING

    10/16/2019 13:43:08.857   884         88 Dm3Odi.dll             Error        Qcd [0:0:1:5:4] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4000] Xid[0xc] Src[0:0:1:5:4] Dest[46:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:08.857   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C4   --- ::OnStartAlgorithmSession: ch=ipmB1C4 ErrorCode=0x7 -Invalid parameter value.PrevError=0x0

    10/16/2019 13:43:08.857   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:4] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4002] Xid[0xc] Src[0:0:1:5:4] Dest[46:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:08.857   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C4   --- ::OnStartMediaSession: ch=ipmB1C4 ErrorCode=0x7 -Invalid parameter value., PrevError=0x7

    10/16/2019 13:43:08.857   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C4   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       error code: 0x7

    10/16/2019 13:43:08.857   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C4   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       converted error code: 0x2

    10/16/2019 13:43:08.857   884       10132 gc_h3r                 ERR1         mediastate.cpp:1320   !     4 ! << MediaState::ipmEventHandler :IPMEV_ERROR received from media

    10/16/2019 13:43:08.857   884       10132 gc_h3r                 ERR1         mediastate.cpp:1169   !     4 ! mediaPrintLog:st ST_RX_STARTING Printing event/transition log

    10/16/2019 13:43:08.857   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     4 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ATTACH , st ST_NULL

    10/16/2019 13:43:08.857   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !   4 ! mediaPrintLog:TRAN_COMPLETE Ev EV_CONNECT_HDX_RX , st ST_WAIT_FOR_CALL

    10/16/2019 13:43:08.857   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     4 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ERROR , st ST_RX_STARTING

    10/16/2019 13:43:12.982   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:5] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4000] Xid[0xe] Src[0:0:1:5:5] Dest[48:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:12.982   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C5   --- ::OnStartAlgorithmSession: ch=ipmB1C5 ErrorCode=0x7 -Invalid parameter value.PrevError=0x0

    10/16/2019 13:43:12.982   884         88 Dm3Odi.dll             Error       Qcd [0:0:1:5:5] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x4002] Xid[0xe] Src[0:0:1:5:5] Dest[48:255:0:0:3] ErrorCode[0x7]

    10/16/2019 13:43:12.982   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C5   --- ::OnStartMediaSession: ch=ipmB1C5 ErrorCode=0x7 -Invalid parameter value., PrevError=0x7

    10/16/2019 13:43:12.982   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C5   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       error code: 0x7

    10/16/2019 13:43:12.982   884         88 libipm_ipvsc           ERR1         CIPVscChannel         ipmB1C5   --- ConvertDM3ResultToR4Error: RESULT_COMPONENT_ERROR                                       converted error code: 0x2

    10/16/2019 13:43:12.982   884       10132 gc_h3r                 ERR1         mediastate.cpp:1320   !     5 ! << MediaState::ipmEventHandler :IPMEV_ERROR received from media

    10/16/2019 13:43:12.982   884       10132 gc_h3r                 ERR1         mediastate.cpp:1169   !     5 ! mediaPrintLog:st ST_RX_STARTING Printing event/transition log

    10/16/2019 13:43:12.982   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     5 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ATTACH , st ST_NULL

    10/16/2019 13:43:12.982   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     5 ! mediaPrintLog:TRAN_COMPLETE Ev EV_CONNECT_HDX_RX , st ST_WAIT_FOR_CALL

    10/16/2019 13:43:12.982   884       10132 gc_h3r                 ERR1         mediastate.cpp:1189   !     5 ! mediaPrintLog:TRAN_COMPLETE Ev EV_ERROR , st ST_RX_STARTING

  • This typically can be seen when the incorrect IP address is selected for RT streaming on the "default ip address" tab of the HMP device property sheet in the DCM.

    Jeff

  • Hey that was it - thanks! The ipv6 address was being picked up and selected first by the DCM - I guess it depends on the network adapter setup. I disabled the unused network connections in the control panel (server 2019) and also disabled ipv6 feature for the ethernet connection, which dropped the ipv6 address from being shown and selected by DCM. Thanks again!