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I was recently asked to talk to some of our many contact center customers about the new contact center trends. It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs. This is not an easy thing to...

IMS is like any other technology – it seems to have its haters and fanboys. As early as 2007, the death knell for IMS was being rung, and the haters were saying that IMS is basically hype and that it’s difficult to deploy , and the people backing it are the equipment vendors who have a stake...

Last week @chadwallacehart shared some javascript code that used the HTML5 drawImage() method to copy a <video> source to various canvas contexts which could then be manipulated. As a result, we are able to slice the external video source into four quadrants for display. The code was great so I...

I’ve attended the ITExpo for many years, and lately I’ve been asking myself, “Is this event still relevant?” At one time, ITExpo stood for Internet Telephony Expo and well, long gone are the days when we need special conferences to learn about VoIP . This year’s event is...

As Dialogic® DM3 Media Board’s chapter comes to an end, new networks and technology are arriving. Embark on a journey to the next generation networks leveraging your API, expertise and know how. If you deploy DM3 Media Boards as part of a current solution, Dialogic invites you to attend...

If you already have voice applications that use Dialogic's HMP media server (now known as Dialogic PowerMedia HMP), you might be interested in the steps needed to support high-definition voice (e.g. G.722 or AMR-WB) with the same application. HMP has had HD Voice for some months now, and we have...