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An IP Packet exchange (IPX) is a private managed network, defined by the Groupe Speciale Mobile Association (GSMA), over which service providers can offer network connectivity and service interworking on a commercial and competitive basis between not only mobile operators, but also fixed and converged...

Media servers play an important role in enabling many of the real-time communications applications many of us use every day. When you retrieve a voice mail, have an email read back to you while in the car or get on a conference call, a media server is involved. Media servers provide the back-end voice...

When Disruptive Analysis first started writing about “The Future of Voice” about five years ago, the term “media server” only appeared relatively rarely. It mostly arose when talking about traditional telecom networks or enterprise communications, when discussing voicemail, recorded...

I was recently asked to talk to some of our many contact center customers about the new contact center trends. It struck me that all the trends I’ve seen over the years all pivot around one theme – how to both improve customer service yet also decrease costs. This is not an easy thing to...

On November 12 and 13 TADS will happen. TADS bills itself in the following way: “TADSummit (TADS) is focused on building an essential yet missing component of the Telecom Industry, the telecom application developer ecosystem that creates new services and customer value to address the revenue decline...

Last week @chadwallacehart shared some javascript code that used the HTML5 drawImage() method to copy a <video> source to various canvas contexts which could then be manipulated. As a result, we are able to slice the external video source into four quadrants for display. The code was great so I...

Tsahi Levent-Levi’s white paper, “ Seven Reasons for WebRTC Server-Side Processing ,” details a variety of WebRTC-related scenarios that necessitate a media server. Last week, I wrote about reason number six: processing of the media stream . This week, I’ll discuss reason number...

A few weeks ago, I attended a new developer show in Madrid called TADHack . It’s a smaller event and very different from the average conference. As soon as I walked into the venue, I noticed this weird green hue, kind of like I was in the Wizard of Oz. It had the feel of a nightclub, which was...

Last week, I introduced some cool goings on in the contact center , such as cloud, smartphones and video. This week, I’ll finish my thoughts about how the contact center will continue to morph. Integration of social media is also becoming more critical. If there’s outrage over a product...

Caption: AT&T introduced the Picturephone service in 1970, but telco-provided consumer video telephony services never found success. The telco community has been trying to make video telephony a commercial success since AT&T introduced the Picturephone (pictured) in 1970, but it has never...

Last Thursday night, Dialogic hosted a TAD (Telecom Application Developer) MeetUp for New Jersey, which was organized and run by Alan Quayle . Approximately 25 folks attended and we covered some interesting topics like WebRTC, what it really means and when it will be ready and virtualization. One...

There’s been a lot of talk recently in the United States about mobile price wars, such as Quartz’s and Reuters’ reports on T-Mobile’s aggressive move to win over customers from AT&T and Verizon. If the combined voice/data average revenue price per user (ARPU) is dropping everywhere...

Today we announced that ZRG International signed on as a new customer for our PowerMedia HMP media server. ZRG is a Pakistani systems integrator that works throughout Pakistan, Bangladesh, Africa and the Gulf to transform customer contact centers and CTI solutions, powered by Dialogic’s media...

I was reading my Sunday newspaper a few weeks ago, when I came across an article claiming companies should do away with internal voice mail . I was flabbergasted. I couldn’t believe it. I read the article and I saw the author’s reasons; voicemail takes too long, we have easier and better...

This PPT presentation was given by Joe Mele at the 4GWE Conferece in Miami, Florida, February 2-4, 2009.