CallTech Communications LTD
88 Menahem Begin Rd
CallTech Ltd. is a part of the Tormat group, specialized in development, marketing and support of advanced CTI (Computer Telephony Integration) solutions and products, based on CallTech’s own advanced technology the Xbuilder platform. Calltech offers the market two main products: Xpresso - Contact Center and StarVAS – IVR.
The Xpresso™ Customer Interaction Management Center, designed and developed by CallTech Ltd., is a powerful and flexible Microsoft-technology- based solution for businesses that manage IVR systems and Contact Centers. Examples of such systems are Help Desks, dial-in Customer Assistance centers, Telemarketing sales campaigns and Directory Assistance operations. Xpresso™ is an all-in-one, out-of-the-box solution for up to 340 incoming calls and 240 active agents per server. It presents a clear, straightforward user interface driving a full array of CIM Center features for Agents, Supervisors and System Managers alike. Customers interact with Customer Service Agents by conventional and Voice over IP telephone, Fax and Email services.