Ultra Communications

ultra-logo-png
Address
The Granary
Cams Hall Estate
Fareham, Hampshire,
PO16 8UT
Great Britain
Tel: 442079650207
Fax: 448700330020 
Web Site

Ultra Communications is an experienced supplier of pay-as-you-use Cloud contact centre services.

Our network-based technology platform, the Ultra Communications Management System (UCMS), is highly featured and resilient, connecting to multiple Telcos and Internet Service Providers, and with servers replicated in multiple geographically-independent telecom buildings, for secure, risk-free operation. The Ultra platform is flexible and scalable to ensure clients achieve a rapid time-to-market for new customer campaigns and supports both traditional contact centre and location-independent working. Ultra provides unmetered 24/7/365 phone, email and web access to technical and operational support experts – who also proactively monitor campaign performance in real-time. Ultra delivers proven performance to major corporates backed by comprehensive Service Level Agreements (SLAs). Working in partnership with its clients, Ultra solutions are fully OFCOM, DMA, PCI DSS, FSA and CSA compliant.

 

Ultra delivers proven performance to major corporates backed by comprehensive Service Level Agreements (SLAs). Working in partnership with its clients, Ultra solutions are fully OFCOM, DMA, PCI DSS, FSA and CSA compliant.

Ultra Cloud services include: Outbound Dialling (Predictive/Preview/ Power/Manual), Inbound Call Management, Call Blending, Voice Portal/IVR, CTI, Call Recording, Management Reporting & Data Analytics, PCI DSS Compliant Payment Handling and Customer Callback.

 

 

Solution Focus:
Network Switching


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