ZRG

ZRG- Dialogic Customer Success
Address
Business Avenue, Suite 101, 26-A, Block 6, P.E.C.H.S. Karachi,
75400
Pakistan
Tel: +92213 431 3222
Fax: +92213 431 3220
Web Site

Founded in 1994, ZRG is an ICT solutions company that offers a full range of flexible and integrated solutions for Contact Center, IVR, CTI, Call Recording, CRM and Complaint Management needs that deliver complete functionality, increased customer communication and satisfaction, reduced costs and improved staff productivity. ZRG has successfully delivered results to prestigious brands, including leading financial service and telecom organizations service providers in the international markets. Every day, on every project, we add value through our accumulated technical knowledge and project management skills that translates into immediate benefits to our clients with cost and time savings while increasing operational efficiency. We deliver beyond expectations.

Solutions

-       Customer Services Contact Center
with Live Agent based call handling for help line, contact center with apps for agents, supervision, monitoring and reporting

-       Contact Management Application Suite
for handling Complaints, Leads and eForms

-       Call Recording Solution
for QA/QC, Call review, Tracking, Verification, Conflict resolution

-       Self-service IVR
for automated call handling for information delivery about services, policies and procedures

-       Outbound solutions
for automated and manual reminders, notification and alerts, promotion via email, SMS and voice calls

-       Teleconferencing Bridge
for multi-party instant meetings and reducing travel costs

 

Solution Focus:


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