Reach your subscribers with time-sensitive messages
Dialogic® PowerVille™ CI (Call Interceptor) is an intelligent solution that enables Network Operators to reach 100% of their intended subscribers with time-sensitive messages in real-time. Used for a variety of applications, including collections, promotions, up-selling, and SIP voice mail notifications and announcements, when the subscriber makes an outbound call, the call is routed to PowerVille CI which will play a message for the type of subscriber selected based on business rules. Accessing the Home Subscriber Server (HSS) and profile from other DBMS sources, PowerVille CI plays a custom subscriber-specific message on every call designated to be intercepted by the HSS.
For subscribers that the Operator wants immediate action to be taken, PowerVille CI can give multiple options on how to proceed with the call, offering more than simply playing a reminder message and completing the call. For example, when a post-paid subscriber’s call is intercepted, they can select option one to make an automated credit/debit card payment for a past due amount, or select option two to be transferred to a live contact center agent. A prepaid subscriber’s menu can include option one for automated recharging, option two for making a collect call if they have a low or zero balance, or option three for receiving notification of new and unchecked messages.