Dialogic® Pro™ Silver Service Agreement

Service Contracts: Silver Service Agreement

The Dialogic® Pro™ Silver Service Agreement is designed for the carrier market including service providers, developers, and system integrators who require business hours support and access to Dialogic expertise

The following is a summary of the Silver Service Agreement features:

  • Assigned Technical Focal Point
  • 8 x 5  support for Service Requests 
  • Hardware  Repair Service (Return to Factory) *
  • Service Request Response Times: Critical 30 mins; Major 2 hrs; Minor 4 hrs (during business hours)
  • Access to software updates and upgrades, including fixes, and software maintenance releases, implemented in conjunction with the application provider
  • Access to online problem submission and real-time problem status systems
  • Access to senior Dialogic product support applications engineers
  • Ability to purchase all optional Dialogic® Pro™ Advantage Services
  • Optional access to Dialogic American, European, and Asia Pacific support centers
  • Service request case limits may apply 

* Does not apply to Software products

 The Silver Service Agreement is available for the following products:

  • Dialogic® PowerMedia XMS
  • Dialogic® PowerMedia HMP
  • Dialogic® Brooktrout SR140 Fax Software
  • Dialogic® BorderNet Virtualized SBC
  • Dialogic® BorderNet™ 2020 Integrated Multimedia Gateway
  • Dialogic® I-Gate® 4000 Media Gateways
  • Dialogic® I-Gate® 4000 SIP Gateway
  • Dialogic® I-Gate® 4000 SBO Core
  • Dialogic® I-Gate® 4000 SBO Mobile Backhaul
  • Dialogic® IMG 1010 Integrated Media Gateway
  • Dialogic® IMG 1004 Integrated Media Gateway
  • Dialogic® DSI SS7 Signaling Servers, Boards, and Protocol Stacks   

 

Optional Additional Services: Dialogic Pro Advantage Services

Customers purchasing the Silver Service Agreement may also purchase Dialogic Pro Advantage Services separately. The links below provide access to more information about the individual Dialogic Pro Advantage Services available. You can also view an online Dialogic Pro Advantage Services Summary

How to Purchase

To discuss your specific requirements and for information about purchasing Dialogic Pro Services, contact us now.

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