Dialogic® Brooktrout® Logging Training

Webinar

Course Overview

The "Dialogic® Brooktrout® Fax Product Logging Training" provides an overview of how to troubleshoot Dialogic® Brooktrout® fax products, connections out to the telecom and IP networks, and gather logging for use by Dialogic Support.

Duration

two 90-minute webinars

Key Products

Target Audience

ISVs and resellers of Dialogic® Brooktrout® fax products

Objectives

  • Resolve basic support issues for customers quickly and without need to escalate to Dialogic Support
  • Gather all necessary logs and information at the initial contact and provide to Dialogic Support if escalation is necessary
  • Use your greater knowledge about Brooktrout fax products and the protocols they use to support your customers with confidence

Required Preparation

Familiarity with Dialogic® Brooktrout® fax products

Agenda

  • FDTool
  • Verify Status of Brooktrout Fax Products
  • Verify State of Connectivity
  • Telecom and FoIP Overview
  • T.30 and T.38 Protocol Overview
  • Brooktrout Logging

Upcoming Trainings

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