Dialogic® IMG™ 2020 Integrated Media Gateway Training - Onsite

Onsite

Course Overview

The Dialogic® IMG™ 2020 Integrated Multimedia Gateway Training course provides a solid understanding of how to support the IMG 2020 Gateway. The course addresses IMG 2020 hardware components, software architecture, software features, and High Service Availability Features. Attendees perform hands-on lab exercises to configure, monitor, provision and troubleshoot the IMG 2020. These labs include the following: basic configuration, SIP, ISDN PRI, SS7 ISUP, upgrade and troubleshooting lab. Instructor-led demonstrations are also included to support learning objectives.

Duration

3 days (24 hours)

Key Products

Target Audience

Support engineers and experienced switch technicians responsible for providing customer support on the IMG™ 2020 Integrated Media Gateway


Objectives

Upon successful completion of this course, participants will have instruction on how to:

  • Describe IMG™ 2020 Integrated Media Gateway features, hardware components and software architecture
  • Understand software features, including those specific to SBC functions
  • Describe differences between IMG™ 2020 Integrated Media Gateway as a session border controller and/or gateway
  • Describe WEBUI architecture and features
  • Initialize the IMG™ 2020 Integrated Media Gateway and download system software
  • Create IMG™ 2020 Integrated Media Gateway configuration using WEBUI
  • Perform IMG™ 2020 Integrated Media Gateway monitoring and provisioning
  • Troubleshoot IMG™ 2020 Integrated Media Gateway configuration problems using validation report and call tracing
  • Perform IMG™ 2020 Integrated Media Gateway hardware maintenance


Required Preparation

  • Experience providing customer support on circuit switching equipment in a live network environment is highly recommended
  • Detailed Knowledge of SBC, SIP, IP and networking is highly recommended

Agenda

Day 1

  • IMG™ 2020 Integrated Media Gateway Overview
    • Description
    • Hardware
    • WEBUI
  • Network Configuration
  • Licensing
  • Installation
  • Downloading IMG® 2020 system software
  • Provisioning the IMG® 2020
  • Create bootp and dhcpd files
  • Basic IP interface configuration
Day 2
  • Facilities
  • Signaling
  • Routing
  • Monitoring and Provisioning
  • Viewing IMG® 2020 Status Information
  • IMG configuration
  • Start Call Tracing
  • Make Test Calls

Day 3 

  • IMG 2020 as a Gateway
  • TDM configuration – IP to TDM
  • Licenses
  • Feature Review
  • IP to IP and IP to TDM configuration
  • Troubleshooting basics
  • Final Q & A
  • Evaluations completed by students
  • Presentation of certificates

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