With more than 16 years of expertise in the Computer Telephony Integration, Mediatel Data has demonstrated a commitment to developing powerful solutions across a variety of business environments, always looking for a successful long term business-to-business relationship. Mediatel Data is a software development company, an integrator and business consultant in the telephony field, having a team with more than 20 years of the area.
IP enabled platform allows call center agents located anywhere, to interact with voice or internet callers – regardless if the origin is a PSTN or IP network. Vocal and non-vocal interactions, such as email, chat or messages enrich the contact center suite of applications. This unified architecture provides a complete contact center solution. Using the Mediatel Data custom products the users can move quickly to benefit from up-to-date innovative business communications solutions that meet the evolving demands of the current, challenging market needs. Supporting the customers before, along and after the sale, Mediatel Data focuses on assisting the clients with an array of technical support, consulting and training services.
MediaCallCenter is a powerful all in one IP Contact Center solution, a cost effective system, suitable for all industries beneficiaries. Media Call Center incorporates all the essential functionality required by today’s leading contact centers, being a market-leader in terms of affordability, flexibility and features.