Technical Helpweb

As of January 9th, 2018, the following product lines are now carried by Sangoma Technologies:
  • DMG Series of Enterprise Media Gateways
  • IMG Series of Media Gateways
  • Media and Network Interface Cards (JCT, Diva, CG, DNI, Eiconcards)
  • Diva High Density Modems

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Before you start
Simplified Message Desk Interface (SMDI) Primer
Integrating DMG1000, DMG2000, DMG3000, DMG4000 Media Gateways with PBXs

DMG1000 and DMG2000 Media Gateway Firmware Reference
Cooling Requirements for Dialogic® DMG1000 Media Gateway Series and Dialogic® DMG2000 Media Gateway Series
How to find the Serial Number

Post-answer In-band Call ID Data Collection
Missing diverting party on NEC DMG1000
How to reset to factory defaults
DMG1000/2000 - Three Common Configuration Issues
Dialogic HMP Software with Dialogic Media Gateways and T.38 Fax
Version 6.0 firmware: where is Call Connect Mode?
'Nailing Down' TDM / IP Endpoints
Dialogic DMG1000 and DMG2000 Media Gateway Integration Notes
Using DMG2000 with a Skype Connect SIP trunk
Connecting a Dialogic DMG1000 Media Gateway to the serial port of a PBX
Suggested configuration when using the Dialogic DMG1000 Media Gateway with European Hicom PBXs in a VM/UM/IVR environment.
On Answer mode returns call connection result too quickly
How to use Dialogic DMG1000 Media Gateway with multiple primary DNs.
SIP Request Retransmit Timers
DMG2000 no ringback tones sent
Can I disable ECM on the DMG 1000/2000
Cannot access DMG1000/2000 via web interface after enabling HTTPS by accident.
How to enable T.38 network capture on DMG1000 & 2000
What port-specific argument to use when configuring DMG2000 via serial port.
SR140 - DMG Series Configuration "Best Practices"

DTMF detection is not functional on Norstar system
TDM Disconnection not relayed as a SIP BYE
DMG2000 may continuously reboot
Are the DMG1000, DMG2000, and DMG4000 Gateways vulnerable to the Bash Exploit/Shellshock Bug?

Error Messages
FAILURE Returned by MSP -> 0xFFFFFFE
How to Configure IP Network Ports to Prevent Transmit and Receive Errors for Dialogic® Media Gateways
Global Call Basic Call Model fails to CONNECT with HMP & DMG2000
What are 833 and 899 alarms on a Dialogic® DMG1000 Media Gateway?
Outbound fax calls through DMG fail with Q.931 cause #50 - requested facility not subscribed.

Incompatibility with IE10; Bottom of browser window is blank after logging into the DMG1000/2000
Front panel and Ethernet port LEDs
Capturing audio to troubleshoot line quality issues
DMG responds to SIP BYE with ICMP message
How can I set a date and time in my logs?
DMG 1000/2000 lock up and reboot issue when network scanning is implemented

Dialogic® DMG1000/2000 Media Gateways Logging Primer
How to log problems on DMG1000/2000, minimum/initial settings.
How can I tell which DMG1000 or DMG 2000 model I have?

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