Dialogic® ControlSwitch™ System 5.x Basic O&M Training


Course Overview

The " Dialogic® ControlSwitch™ System 5.x Basic O&M Training” course provides participants with an in-depth understanding of the architecture and functionality of the integrated system, providing the necessary knowledge and skills to perform essential system administration and provisioning.  In addition, this course explains routing and digit rule features of the ControlSwitch System.  This training course combines theory and hands-on practice.


5 days (40 hours)

Key Products

Target Audience

Network, operations and maintenance engineering personnel


Upon successful completion of this course participants will be able to:

  • Understand the basic operation of the ControlSwitch System (technology, architecture, hardware & management)
  • Understand administrating tools of the ControlSwitch System
  • Perform a full provisioning of the ControlSwitch System
  • Perform basic routing configuration of the ControlSwitch System

Required Preparation

Familiarity with IP Networking, TDM basics, Telephony and VoIP principles. Basic understanding of SS#7, ISDN, MGCP, H.323 and SIP. Basic knowledge of Unix environment



  • Introduction to ControlSwitch System Protocols
  • Functional modules, interfaces, typical applications
  • Basic administration procedures
  • Network elements description, creation and provisioning
  • Signaling Gateway concept & configuration procedure
  • Routing, Rerouting & digit rule handling
  • Fault & diagnostics, monitoring, alarm management
  • Maintenance & operation
  • Call flow, message flow
  • System’s alarms, handling alarms
  • System’s reports
  • Billing records and mediation
  • Network redundancy between ControlSwitch System Elements
  • High Availability – Active / Stand-By Components
  • Fail-over / Fail-back capabilities
  • Basic troubleshooting and preventive maintenance

Upcoming Training

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