If you have any problems loading the Diva System Release software driver modules, (you do not see the divadidd, divas, diva_idi, kernelcapi, divacapi, capi, or Divatty modules listed when you execute the lsmod command) or if your computer crashes or freezes after you have loaded the drivers, use the Dialogic® Diva® Support Wizard. To start the Diva Support Wizard, execute /usr/lib/opendiva/divas/Support. The Diva Support Wizard allows you to select a problem profile and guides you through the maintenance process.
If you observe a total system failure and the Diva Support Wizard is not able to proceed until the end, then restart the Diva Support Wizard and select problem profile number 5. In this mode, the Diva Support Wizard captures system information that allows the Dialogic Customer Support personnel to replicate your system environment. For this operation, your system should have at least 50 MB of free disk space.
The Diva Support Wizard will create a report file and inform you about the location and the name of the file. Add this file together with a detailed problem description to your support request.