Copyright © 1993-2011 Dialogic Inc. 227-252-06
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Abstract |
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This document provides an overview of the product installation, configuration and troubleshooting procedures. Please follow this link to Copyright and legal notice |
Q: How to
install the Dialogic® Diva® System Release LIN software
Q: How to
uninstall the Dialogic® Diva® System Release LIN software
Q: How to
activate the Dialogic® Diva® System Release LIN WEB
access
Q: How to
access the Dialogic® Diva® System Release LIN WEB
interface
Q: What to
do if you cannot gain access to the Dialogic® Diva® WEB
configuration
Q: How to
gain secure access to the Dialogic® Diva® System Release
LIN software WEB interface
Q: How to
disable the Dialogic® Diva® WEB server
Q: How to
configure the Dialogic® Diva® System Release LIN software
Q: How to
backup/restore a "Dialogic® Diva®
System Release LIN software" configuration
Q: How to
start/stop the Dialogic® Diva® drivers manually
Q: How to
prevent the Dialogic® Diva® drivers from being loaded at
a system start
Q: What to
do if the system start fails after the Dialogic® Diva®
drivers have been installed
Q: How to
capture trace/debug information - Dialogic® Diva® Trace
Wizard
Q: Dialogic®
Diva® SNMP support
Q: How to
use the Dialogic® Diva® System Release LIN software with
Asterisk
Q: Dialogic®
Diva® Media Board Health Monitor
Q: Available
test tools and example applications
A: The Diva System Release software is distributed as binary package supporting all style package managers as well and without package managers as generic Linux systems and contains all necessary components. To install the package, follow the steps below:
1. Login as "root", or use "su -" to receive superuser rights.
2. Execute with the command sh Diva4Linux_installer_X.X-XXX-XX.bin, where xx is the binary package version.
3. Go to the /usr/lib/opendiva/divas/src directory and execute the build script.
A: To uninstall the Diva System Release software, execute the command /usr/lib/opendiva/divas/Diva4Linux_uninstaller.sh.
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Note: |
Close all applications that access the Dialogic® Diva® device drivers before you uninstall the Diva System Release software. |
If you have difficulty finding and closing these applications, you can use the following procedure:
1. cd /usr/lib/opendiva/divas
2. bash cfg_util.sh 2 (As an alternative you can use the "Start driver on system boot" configuration option on the "System configuration" page of the Dialogic® Diva® WEB configuration).
3. Reboot your PC.
4. Now you can uninstall the Diva System Release software.
A: The Diva System Release software contains a WEB server that allows you to configure, monitor, and control the installed the Dialogic® Diva® Media Boards and drivers (CAPI, TTY) remotely.
The Dialogic® Diva® HTTP server (diva_httpd) is started on system boot time and during installation. By default, this WEB server is listening on port 10005. You can also run it on port 10006 with the HTTPS protocol. The access to the WEB server is protected by a password.
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Note: |
The Diva System Release software does not support inetd. |
To gain access to the WEB server, you need to set a password that consists of at least 7 printable ASCII characters and that is included in the first line of the file /usr/lib/opendiva/divas/httpd/login/login. Open this file in your editor of choice and replace the default text "XX" with your password.
A: You can use an HTML browser that correctly supports tables, JavaScript, and cascading style sheets. Access has been tested with MSIE > 5.5, Firefox 2 and higher, Safari.
Connect to the Web interface
by entering http://<server>:10005 or https://<server>:10006 in the
URL line of your browser, where <server> is the IP address or name of the
machine on which the Dialogic® Diva® WEB server runs.
Note: Please
ensure that the firewall running on the machine with the Dialogic®
Diva® WEB server has the TCP ports 10005 and 10006 enabled for
external access.
A: If you cannot login to the system, but you can see the login screen, verify whether you set the password.
Another possibility is to check your firewall settings to make sure that your system is able to receive incoming TCP connections via port 10005.
A: The Web interface supports
secure connections via https. The default port is 10006.
A: To prevent the Diva WEB
server from being started, follow the steps below:
1. Execute the command: cd
/usr/lib/opendiva/divas
2. Execute the command: bash cfg_util.sh 4
[1]
A: You can use the Dialogic®
Diva® System Release LIN WEB server that is listening to the port 10005 or use
the console-mode Dialogic® Diva® Configuration Wizard /usr/lib/opendiva/divas/Config.
A: There are two ways to
backup and restore your configuration: You may either use the
backup and restore functionality offered by the Diva System Release LIN
WEB interface or you save the configuration file /usr/lib/opendiva/divas/divas_cfg.rc to a different directory. [2].
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Note: |
During uninstallation, the configuration is saved to the parent directory /usr/lib/opendiva. Upon reinstallation a previously saved configuration is restored and activated. |
To manually restore a saved
configuration, follow the steps below:
1. Copy the backup file back to the /usr/lib/opendiva/divas directory and rename it to divas_cfg.rc
2. Execute the command: chown
0 /usr/lib/opendiva/divas/divas_cfg.rc
3. Execute the command: chgrp
0 /usr/lib/opendiva/divas/divas_cfg.rc
4. Execute the command: chmod
744 /usr/lib/opendiva/divas/divas_cfg.rc
A: You can use the Dialogic®
Diva® System Release LIN software WEB access "System
control (driver start/stop)" or use the commands /usr/lib/opendiva/divas/Start to
start and /usr/lib/opendiva/divas/Stop
to stop the Diva drivers.
Note that you cannot unload the Diva
drivers if one of the drivers is still in use. In thas
case, Stop will abort with error and inform you about the name of the driver
that cannot be unloaded.
A: By
default, the Diva drivers are loaded and started at system load time (run
levels 2, 3, and 5). This is managed by the S03DIVAS4LINUX and S15DIVAS4LINUX_NETWORK symbolic links that are located in the
distribution-dependent system directories and point to the file /usr/lib/opendiva/divas/Start.
To remove these symbolic links, you
can use the "Start driver on system boot"
configuration option on the "System configuration"
page of the Dialogic® Diva® WEB configuration, or the
corresponding option in the command line configuration tool
./Config, or you can follow the steps below:
1. Execute the command: cd
/usr/lib/opendiva/divas
2. Execute the command: bash cfg_util.sh 2
[3]
A: Start your system in
single-user mode (Entering single user mode is system dependent. Most systems
require you to press ESC as soon as the initial boot screen appears and pass
the "s" or "1"
boot option to the kernel).
After the system is running in
single user mode, you can follow the procedure that prevents Diva drivers from being loaded at the system start. Reboot
your system and invoke the Dialogic® Diva® Support
Wizard.
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Note: |
It might be necessary to remount the root file system in "read/write" mode. You can do this via the command mount / -o remount,rw. |
Q: How to capture the
relevant information about the cause of a system failure - Dialogic®
Diva® Support Wizard
A: The
Diva Support Wizard can be used in case of a driver/board/system failure to
perform automatic capture of information that is necessary to handle your
support request.
You can invoke the Diva Support
Wizard via the Dialogic® Diva® WEB access "Support/Troubleshooting" or use the console-mode
application /usr/lib/opendiva/divas/Support.
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Note: |
You can use the Diva Support Wizard to capture ("space consuming" support profile) all necessary information to reproduce your environment on other hardware. This option requires about 20 MB of free disk space. Please use this option if you are unsure about the cause of the system failure (system crash, driver cannot be loaded) or if you have general problems activating the support for the Dialogic® Diva® Media Boards on your system. |
A: You can use the Diva Trace
Wizard to create trace files with debug messages from Dialogic® Diva®
Media Boards and drivers.
You can access the Diva Trace Wizard
via the Dialogic® Diva® WEB access "Trace/Debug"
or use the console-mode application /usr/lib/opendiva/divas/Trace.
The Diva Trace Wizard allows you to
set up the trace level depending on the problem and on involved interface
drivers in the call process.
You can use the Diva WEB access "View trace file" or the console-mode application
/usr/lib/opendiva/divas/divactrl ditrace to filter,
decode and view the Dialogic® Diva® trace files [4] [5].
If you use the Diva WEB access to
decode and view the Diva trace files, you can get detailed analysis of the
messages (D-channel, Audio signal analysis, ...) if
you follow symbolic links in the trace window.
If you prefer to use console-mode
application, use /usr/lib/opendiva/divas/divactrl ditrace -i XXX or /usr/lib/opendiva/divas/divactrl ditrace -i XXX -d ZZZ,
where "XXX" is the name of the binary trace
file [6] and "ZZZ"
is the comma separated list of driver idents to
filter for [7] [8],
to decode and view Diva trace files.
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Note: |
If you selected a trace level that deals with B-channel or AudioTap processing, you can use selective tracing, which should significantly reduce the trace file size and host CPU load. In this mode, B-channel/AudioTap traces are turned on only for calls that meet the selected call filter requirements and only for one call at a time. |
A: The divasnmpx
application provides SNMP support for Dialogic® Diva®
Media Boards. You can activate Diva SNMP support using the Dialogic®
Diva® System Release LIN WEB configuration or using the console-mode
Dialogic® Diva® Configuration Wizard.
Refer to the product reference guide
for details on supported SNMP MIB's and traps.
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Note: |
divasnmpx uses AgentX protocol and can be used to extend SNMP agents that support this protocol. |
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Note: |
divasnmpx is able to detect changes in the operating state of the Dialogic® Diva® Media Board or to link and to report these events as appropriate SNMP traps. |
Q: How to activate the
Dialogic® Diva® SIPcontrol™ software, the Dialogic®
Diva® softIP software, or the Dialogic® DSI SS7 for Diva®
software
A: The Diva SIPcontrol
software, the Diva softIP software, and the DSI SS7 software require valid
software licenses. The Diva SIPcontrol software is delivered containing a free
two (2) channel license. If you need more channels or want to deploy the Diva
softIP or DSI SS7 software, contact your local sales representative.
A: The Dialogic®
Diva® System Release is compatible with the CHAN_CAPI Asterisk
interfaces. The CHAN_CAPI is a specific use case to provide CAPI-based ISDN
hardware support. It establishes the connection between the PBX software and ISDN
hardware, which provides a CAPI 2.0 compatible interface.
During the installation of the Diva
System Release LIN software, the installation process detects automatically if
Asterisk is installed and if the header files to build the CHAN_CAPI driver are
available.
If Asterisk is installed, the user
will be asked if the CHAN_CAPI driver should be build. After confirmation, the
build process automatically detects the installed Asterisk version and creates
and installs the required CHAN_CAPI driver.
If Asterisk is not installed, the
documentation for using Asterisk with Diva is available in the web
configuration. Asterisk may be installed or updated after the Diva System
Release is installed. In this case, the build process for the Diva System
Release can be started again and will create and install the CHAN_CAPI driver.
The CHAN_CAPI configuration
generates a capi.conf Asterisk configuration file and
modifies the modules.conf and makes the available
options visible. You need to write your own extension.conf.
Consult the examples in the internet for reference. For Diva-specific commands,
see the README, README.media, README.Diva.fax,
and README.Diva.qsig files.
The CHAN_CAPI can be configured via
the Diva System Release web interface.
A: If you do not use the
Dialogic® Diva® SNMP support, then you can control the
operating state of the Dialogic® Diva® Media Board by
means of the Diva Media Board Health Monitor that is part of the divactrl application.
To start the Diva Media Board Health
Monitor in the background, execute: /usr/lib/opendiva/divas/divactrl load -c X -CardMonitor -File Y, where X is the board number
to be monitored and Y is the user provided application.
If a board fails, the Diva Media Board
Health Monitor will write appropriate information in the system log, execute
user provided application, and exit.
You can use the shell script /usr/lib/opendiva/divas/card_monitor that is provided as
part of the product to notify the system administrator via e-mail. You can
modify the shell script to meet your requirements (for example, to issue SNMP
traps with snmptrap utility and restart the board.)
A: The following tools are
distributed as part of the Dialogic® Diva® System Release
LIN software:
·
acopy2 -
ISDN file transfer utility (client and server). Allows for transfering
files and for listing directories. Uses the CAPI interface.
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testfax - Fax G3 test utility (client and server).
Supports ECM, Compression, polling. Uses the CAPI
interface. Testfax is not available in the US version
of the product.
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telsampl - CTI example application that demonstrates
access to Supplementary Services, Voice/Tone Processing, Echo Cancellation, and
VoIP processing. Uses the CAPI interface.
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tty_test - Allows
for testing integrity of the ISDN links and for building the stress-tests
systems. Uses the TTY interface.
A: The following source code
is available under the GPL license:
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XDI
device driver (divas.o, responsible for hardware
access)
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DIDD
device driver (divadidd.o, kernel mode IDI [9] )
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MAINT
device driver (diva_mnt, debug and trace driver)
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User
mode IDI device driver (diva_idi)
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Diva
CAPI device driver (divacapi)
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CAPI
device driver (kernelcapi, capi)
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TTY
device driver (Divatty)
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divactrl board
control and trace utility
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divalogd board
accounting/journaling utility
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Dialogic®
Diva® Extended Management and Trace SDK
The following source code is
available under the Dialogic license:
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acopy2 -
ISDN file transfer utility (client and server)
·
testfax - Fax G3
utility (client and server)
·
tty_test - TTY test
tool
·
telsampl - CTI
example application
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If this Program is licensed for use in a Company, Your Company and You individually and collectively agree to keep all usual and proper records and books of accounts and all usual proper entries relating to each installation of the Program during the term of this Agreement and for a period of three (3) years thereafter. During this period, Dialogic may cause an audit to be made of the applicable records in order to verify Your compliance with this Agreement and prompt adjustment shall be made to compensate for any errors or omissions disclosed by such audit. Any such audit shall be conducted by an independent certified public accountant selected by Dialogic and shall be conducted during the regular business hours at Your offices and in such a manner as not to interfere with Your normal business activities. Any such audit shall be paid for by Dialogic unless material discrepancies are disclosed. For such purposes, "material discrepancies" shall mean three percent (3%) or more of the Authorized Users within the Company. If material discrepancies are disclosed, Your Company agrees to pay Dialogic for the costs associated with the audit as well as the license fees for the additional licensed channels or additional authorized users. In no event shall audits be made more frequently than semi-annually unless the immediately preceding audit disclosed a material discrepancy.
Any Supplementary Software provided with the Program and/or referred to in this Agreement is provided "as is" with no warranty of any kind.
You acknowledge that You have read this Agreement, that You understand it, and that You agree to be bound by its terms and conditions, and You further agree that this is the complete and exclusive statement of the Agreement between the Dialogic and You ("the Parties"), which supersedes and merges all prior proposals, understandings and all other agreements, oral and written, between the Parties relating to the Program. You agree to indemnify and hold harmless Dialogic and its subsidiaries, affiliates, suppliers, officers, directors and employees from and against any claim, injury, loss or expense, including reasonable attorneys' fees, arising out of (i) Your failure to comply with the provisions of this Agreement, or (ii) any other wrongful conduct by or on behalf of You. This Agreement applies to all updates, future releases, modifications and portions of the Program contained in or merged into other programs. This Agreement may not be modified or altered except by written instrument duly executed by Dialogic. No action, regardless of form, arising out of this Agreement or the use of the Program may be brought by You more than two (2) years after the cause of action has first arisen. Except as provided herein, neither this Agreement nor any rights granted are assignable or transferable, and any assignment or transfer will be null and void. If You authorize any other person to copy the Program, You shall obligate that person in writing to comply with all conditions of this Agreement. Dialogic shall have the right to collect from You its reasonable expenses incurred in enforcing this agreement, including attorney's fees. The waiver or failure of Dialogic to exercise in any respect any right provided for herein shall not be deemed a waiver of any further right hereunder. All rights and remedies, whether conferred hereunder or by any other instrument or law, will be cumulative and may be exercised singularly or concurrently. Failure by either Dialogic or You to enforce any term or condition of the Agreement will not be deemed a waiver of future enforcement of that or any other term or conditions. The terms and conditions stated herein are declared to be severable. Should any term(s) or condition(s) of this Agreement be held to be invalid or unenforceable the validity, construction and enforceability of the remaining terms and conditions of this Agreement shall not be affected. It is expressly agreed that Dialogic and You are acting as independent contractors under this Agreement. These terms and conditions will prevail notwithstanding any different, conflicting or additional terms and conditions that may appear on any other agreement between Dialogic and You. Deviations from these terms and conditions are not valid unless agreed to in writing in advance by an authorized representative of Dialogic. Any notices sent to Dialogic under this Agreement must be sent by registered mail or courier to the attention of Dialogic's legal department at the address below or such other address as may be listed on www.dialogic.com from time to time as being Dialogic's headquarters.
The Program and all accompanying documentation are provided with RESTRICTED RIGHTS. Use, duplication or disclosure by the U.S. Government is subject to restrictions as set forth in subparagraph (c)(1)(iii) of The Rights in Technical Data and Computer Software clause at DFARS 252.227-7013 or subparagraph (c) (1) and (2) of the Commercial Computer Software-Restricted Rights at 48 CFR52.227-19, both as applicable.
Any and all claims arising under this Agreement shall be construed and controlled by the laws in force in the State of California, USA, excluding its principles of conflict of laws and the United Nations Convention on Contracts for the Sale of Goods. Dialogic is not obligated under any other agreements unless they are in writing and signed by an authorized representative of Dialogic.
Dialogic Inc.
926 Rock Avenue, San Jose, California 95131 USA
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You can use the command bash cfg_util.sh 5 to activate the Dialogic® Diva® WEB server again. |
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The directory /usr/lib/opendiva/divas is removed by the uninstallation procedure. |
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To restore symbolic links, use the command bash cfg_util.sh 1. |
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You can access and view Dialogic® Diva® trace files while the trace process is running. |
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To receive help on ditrace, execute the /usr/lib/opendiva/divas/divactrl ditrace -? command. |
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/var/log/ditrace.bin by default |
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For example, "1,2,4,5,0". |
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The driver idents are listed at the beginning of the decoded trace file, or can be retrieved using the command /usr/lib/opendiva/divas/divactrl ditrace -l. |
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ISDN Direct Interface |