Working with Dialogic Technical Services and Support to Re-Host License Files

Although the re-hosting process is straightforward, this method involves correspondence between you and Dialogic Technical Services and Support during normal Dialogic Technical Services and Support business hours.

If you prefer to re-host the license files yourself, refer to Self Re-Hosting License Files.

The re-hosting process requires you to fax a return confirmation on company headed notepaper to formally acknowledge the removal, disablement or disuse of the original license file or files. (See Example of Formal Letter).

To move your software from your current computer to a new computer with a different “Node ID” signature, perform the following steps:

  1. Gather the original License Keys that represent the License Files you need to re-host and your original Node ID, if available.

  2. Obtain a new Node ID for the new system.

  3. Set in motion any approval necessary in your organization for the formal acknowledgement.

  4. Visit www.dialogic.com/support/ to open a Dialogic Technical Services and Support Ticket.

  5. Dialogic Technical Services and Support will contact you and guide you through the remaining steps before emailing a replacement License File or Files.

  6. Create a formal letter (example below) on company letterhead and return it, signed, to Dialogic. Copy this wording into your document and insert the License Key or Keys that you originally used to activate the License or Licenses you are re-hosting. This template will be made available to you when required.

Example of Formal Letter

Given below is an example of the formal letter required by Dialogic when moving a license.

 

__________________ [INSERT COMPANY NAME] ("User"), hereby represents and warrants to Dialogic that the original License File or Files represented by the License Keys listed below have been removed, disabled or are no longer in use:

List all License Keys here

List old Node IDs here

List new Node IDs here

User further represents and warrants to Dialogic that the above-referenced License Keys are not and will not be used for any purpose, including without limitation, on the original computer used to activate the License.

User acknowledges that if any of the foregoing is found to be untrue, User shall be liable to Dialogic for the full list price of the License Key still in use, then in effect, as established by Dialogic.

Signed:

COMPANY NAME

By: ___________________________

Name:

Title:

Phone Number:

Technical Support Ticket Reference: