This section provides basic troubleshooting techniques for the JSR 309 Connector.
The JSR 309 Connector and sample applications generate log output to the dlgmsc.log. The default logging level is set to INFO.
You may also need to enable logging for SIP messages in the container so that the incoming requests that trigger the servlets are captured. You can enable SIP message logging through the OCCAS administration console.
If the PowerMedia XMS returns "503 Service Unavailable", make sure your network is correctly set up by performing the following actions:
Verify the available PowerMedia XMS licenses.
Check the /etc/hosts file configuration.
Make sure application properties file (i.e. user1_dlgmsc.properties) is referencing the appropriate PowerMedia XMS and OCCAS IP address and ports.