Dialogic® Pro™ Services for I-Gate Products, Bordernet 3000, and Bordernet 4000

About Dialogic Pro Service Contracts

Dialogic provides flexible service contracts to meet a wide variety of customer requirements.

Deployed Products

For products that are often used in mission-critical environments, Dialogic offers three levels of service agreements (Silver, Gold, and Platinum), depending on your need for speedy hardware replacement and round-the-clock support availability.

Click on an option below for more detail.

  

iGate Silver Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
Hardware Repair - Return to factory
8 x 5 support
Signed service agreement

iGate Gold Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
Return to factory for repair

24 x 7 support

Signed service agreement

iGate Platinum Service Agreement

Remote techinical support
Software maintenance
Committed response time based on call severity
Hardware Advance Replacement Service
24 x 7 support
Signed service agreement

 

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