Network Infrastructure
Whatever the need — from switching to transport — Dialogic supplies the technology to create, manage, control, and optimize voice, video, and data sessions simultaneously
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Mobile Value-Added Services
A pioneer in CRBT and SMS, Dialogic is now fostering innovative value-added services with its leading media processing, gateway, and signaling products. Dialogic is also at the forefront of video service development with video-enabled transition products and new video-specific products. In addition, Dialogic funds cutting-edge video research at two specialized labs in the United States and India.
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Cloud Communications
The advance of Cloud Communications demonstrates the blurring of Enterprise and Service Provider when it comes to the management and delivery of communication services. Traditional on-premise Enterprise solutions are now being delivered through cloud-based deployments by Service Providers. This allows the Service Providers to increase the range of services they offer, while the Enterprises availing them can reduce equipment and maintenance costs and move from a CAPEX model to an OPEX model.
These services can range from Voice over IP (VoIP) communications to PBX and Unified Communications that satisfy voice, fax, video, and data requirements. Examples of cloud-based communications services also include Contact Center, Interactive Voice Response (IVR), Outbound Notification, Audio and Video Conferencing and the delivery of Mobile Value Added Services.
Dialogic is enabling cost-effective cloud-based services as an alternative to premise-based services with its leading media processing and gateway products. Dialogic® technology is field-proven for reliability and easy scalability and supports advanced features such as video and HD voice.
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Unified Communications and Contact Centers
Unified Communications (UC) can be a wide range of next generation enterprise communication applications and services which can include unified messaging, conferencing, IP-PBX functionality, FoIP servers, and mobility solutions which can be located on customer premises, in hosted data centers or in the service provider networks. These UC solutions rely on advanced IP media processing technologies and network connectivity solutions that enable them to interoperate in hybrid network environments that makes up today's enterprise and public voice and data networks.
Contact centers today must deliver superior customer care while controlling costs and increasing agent productivity. Contact centers may also make outbound sales and marketing calls, or conduct surveys. They are also used to promote public safety.
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Contact Center
Contact centers today must deliver superior customer care while controlling costs and increasing agent productivity. Contact centers may also make outbound sales and marketing calls, or conduct surveys. They are also used to promote public safety.
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Overview
Dialogic’s pioneering technology, coupled with the power of its open systems approach to product development, has made Dialogic a catalyst for innovation for its customers and partners as they develop revolutionary communications applications. Among the ground-breaking applications that Dialogic has championed are Voice over IP, the integration of Video with Voice, Color Ring Back Tone (CRBT), Unified Messaging and Unified Communications, and IP Contact Centers.
The Solutions section provides a wealth of information about some of the important applications that Dialogic® products enable.