Dialogic® Pro™ Services for Service Providers

About Dialogic Pro Service Contracts

Dialogic provides flexible service contracts to meet a wide variety of customer requirements.

Application Developer, System Integrator or Service Provider

If you are a new or existing customer developing applications or integrating and reselling Dialogic products, the Silver, Gold, or Platinum Service Agreement can provide you with development assistance and support for deployed products. The Platinum Service Agreement is suitable for mission-critical environments because it includes 24 x 7 support for critical issues and Hardware Advance Replacement Service.

Click on the service options below for more detail.

Silver Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
Return to factory for repair
8 x 5 support
Signed service agreement

Gold Service Agreement

Remote technical support
Software maintenance
Committed response time based on call severity
Return to factory for repair

24 x 7 support

Signed service agreement

Platinum Service Agreement

Remote techinical support
Software maintenance
Committed response time based on call severity
Hardware Advance Replacement Service
24 x 7 support
Signed service agreement

 

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