Dialogic® Pro™ Services for the ControlSwitch System

About Dialogic Pro Service Contracts

Dialogic provides flexible service contracts to meet a wide variety of customer requirements, and offers carriers and service providers its highest level of service and response.

Softswitch Deployment

If you are deploying the ControlSwitch System, you can choose either a Gold or Platinum Service Agreement. 

The Platinum Service Agreement is the highest-level of support that Dialogic offers, and is suitable for mission-critical core-switching environments.

Click on the service options below for more detail.

Gold Service Agreement

Remote technical support
Software maintenance for updates and upgrades
24 x 7 support
Response time based on Service Request severity
Hardware repair service (return to factory)
On-line Web Support

Platinum Service Agreement

Remote technical support
Software maintenance for updates and upgrades

24 x 7 support

Updates and upgrades installation service
Response time based on Service Request severity
Hardware Advance Replacement
Emergency On-Site Support for problem resolution, if needed
On-Line Web Support

 

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