Network nodes.

Solutions

Overview

Dialogic’s pioneering technology, coupled with the power of its open systems approach to product development, has made Dialogic a catalyst for innovation for its customers and partners as they develop revolutionary communications applications. Among the ground-breaking applications that Dialogic has championed are Voice over IP, the integration of Video with Voice, Color Ring Back Tone (CRBT), Unified Messaging and Unified Communications, and IP Contact Centers.

The Solutions section provides a wealth of information about some of the important applications that Dialogic® products enable.

Network Infrastructure

Whatever the need — from switching to transport — Dialogic supplies the technology to create, manage, control, and optimize voice, video, and data sessions simultaneously 

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Application Enablement

Dialogic is a recognized leader in software-based solutions that enable Application Developers to rapidly develop and monetize a wide array of value-added services such as messaging, SMS, video calling, ringtones, lawful intercept and location-based services.

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Cloud Communications

Cloud Communications are advancing at a rapid rate. Not only are traditional on-premise enterprise solutions being delivered through cloud-based deployments by service providers, but new services from mobile operators are generally launched in the cloud. This continuing migration towards the mobile cloud supports better access to services from all devices, fixed or mobile.  Servicing the worldwide growth in mobile communications that is moving to fast, efficient, cloud-based services will be a requirement for service providers to ensure their subscribers get the experience they expect.

Using Cloud, service providers can increase the range of services they offer while maximizing the use of the data center infrastructure they have, while the enterprises benefiting and using services in the cloud can reduce equipment and maintenance costs and move from a CAPEX model to an OPEX model.

Cloud communications services can range from Voice over IP (VoIP) to PBX and Unified Communications that satisfy voice, fax, video, and data requirements. Examples of cloud-based communications services can also include:

  • Audio and Video Conferencing
  • Contact Center
  • Interactive Voice Response (IVR)
  • Outbound Notification

Dialogic enables cost-effective cloud-based services as an alternative to premise-based services with its leading media processing and gateway products. Dialogic® technology is field-proven for reliability and easy scalability and supports advanced features such as video and HD voice.  

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Unified Communications and Contact Centers

Unified Communications (UC)  can be  a wide range of next generation enterprise communication applications and services which can include unified messaging, conferencing, IP-PBX functionality, FoIP servers, and mobility solutions which can be located on customer premises, in hosted data centers or in the service provider networks. These UC solutions rely on advanced IP media processing technologies and network connectivity solutions that enable them to interoperate in hybrid network environments that makes up today's enterprise and public voice and data networks. 

Contact centers today must deliver superior customer care while controlling costs and increasing agent productivity. Contact centers may also make outbound sales and marketing calls, or conduct surveys. They are also used to promote public safety.

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Contact Center

Contact centers today must deliver superior customer care while controlling costs and increasing agent productivity. Contact centers may also make outbound sales and marketing calls, or conduct surveys. They are also used to promote public safety.

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Open Source

The Open Source revolution that is taking place throughout the world of software development cannot be denied, however, for those outside of the open source community of users and developers, misunderstandings arise about exactly what constitutes “open source software”.

Open Source Initiatives
Dialogic® Blue™ Telephony Boards for Asterisk
Dialogic® Diva® Media Boards for Asterisk
Open Source and Dialogic® Media Gateways

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