Service Contracts: Platinum Service Agreement
The Dialogic® Pro™ Platinum Service Agreement is designed for the carrier market including service providers, developers, and system integrators who require an assured level of responsiveness and access to Dialogic expertise
The following is a summary of the Gold Service Agreement features:
- Assigned Technical Focal Point
- 24 x 7 support for Critical Service Requests (see agreement for complete details)
- Service Request Response Times: Critical 30 mins; Major 2 hrs; Minor 4 hrs
- Scheduled Ticket Review Meetings
- Root Cause Analysis for Critical Service Requests upon request
- Access to software updates and upgrades, including fixes, and software maintenance releases, implemented in conjunction with the application provider
- Access to online problem submission and real-time problem status systems
- Access to senior Dialogic product support applications engineers
- Ability to purchase all optional Dialogic® Pro™ Advantage Services
- Optional access to Dialogic American, European, and Asia Pacific support centers
- Service request case limits may apply
The Gold Service Agreement is available for the following products:
- Dialogic® PowerMedia XMS
- Dialogic® PowerMedia HMP
- Dialogic® PowerVille Applications
Customers purchasing the Gold Service Agreement may also purchase Dialogic Pro Advantage Services separately. The links below provide access to more information about the individual Dialogic Pro Advantage Services available. You can also view an online Dialogic Pro Advantage Services Summary
How to Purchase
To discuss your specific requirements and for information about purchasing Dialogic Pro Services, contact us now.