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Case Studies

Dialogic® HMP Software Powers New Contact Center Features with Excellent Voice Clarity
PT Moxcal Technologies and PT Integra Multi Solusi implemented a new contact center solution for PT Asuransi Jiwa Sinarmas based on Dialogic® Host Media Processing Software (HMP) Release 3.0 for Windows. The solution not only met the needs of PT Asuransi Jiwa Sinarmas, but also allowed its telemarketing arm to add more seats simply by adding Dialogic HMP Software licenses. Video conferencing, the next upgrade expected in the contact center system, is already available with Dialogic HMP Software.

Netcall Estimates Saving 700 Years of Wait Time Each Year at Contact Centers
As a leading-provider of automated callback solutions, Netcall continually strives to deliver innovative new services to its customers based on the very latest technologies. Netcall looked to Dialogic® technology to provide voice processing and other features such as tone signaling, along with a voice path from the Netcall servers to customer switches for its hosted solution. Dialogic's use of open standards allows Netcall to use the latest PCIe equipment and to plan a roadmap to IP and SIP incorporating Dialogic® Host Media Processing Software.

IP TouchCall Modernizes Operations on Czech Railway
The Czech Railway chose IP TouchCall, a dispatching terminal developed by TTC Telekomunikace, for its new dispatching center. Dialogic® components are part of the solution and contribute to lowering costs.

Beijing MXTelecom Develops Cost-Effective CTI Applications with Dialogic® Products
Beijing MXTelecom integrated high-capacity Dialogic® boards and Dialogic® HMP Software into its CTI solutions, including its IP Call Center and TICQ platform. One of the IP Call Center installations that used Dialogic HMP Software not only provided seamless PBX-IP connectivity for customers, but also reduced media processing implementation costs by about 60%.

Unified Messaging Improves Efficiency for IT Consultants at Siemens' Subsidiary HEC GmbH
HEC moved from Microsoft Exchange Server 2003 to Microsoft Exchange Server 2007 to take advantage of the UM functionality in the new Microsoft release. On the advice of its parent company Siemens, HEC also successfully connected its IP system to the PSTN with a Dialogic® 3000 Media Gateway.

Hands-on Systems Saves AU$25,000 by Implementing Unified Messaging with Dialogic® Media Gateway
Members of the Ericsson ecosystem along with Dialogic and its Australian distributor Westan and Microsoft cooperated closely to achieve a “world's first” connection between Microsoft® Exchange Server 2007 and a gateway from the Dialogic® 2000 Media Gateway Series on the Ericsson BusinessPhone platform, saving Hands-on the cost of purchasing and installing a new communications infrastructure.

Possimo Technologies Slashes Mobile Prepaid Transaction Time by 77% in a More Secure System
Possimo Technologies has developed a robust system for replenishing mobile minutes based on the session-to-session USSD protocol. USSD allows a faster, more secure, menu-based system, which can slash transaction time from 30 seconds to 7 seconds for a savings of 77% on each transaction. Because SS7 is used to pass transactions through the USSD gateway, Possimo needed reliable SS7 equipment that could be added to its system easily, and chose the Dialogic® Signaling Server with the Signaling Interface Unit (SIU) option and a Message Transfer Part (MTP) stack, also from Dialogic.

VoIP Brings Quick Return on Call Center Investment
Oregon Correctional Enterprises (OCE) moved to the CBX Call Center Suite from CBX Systems, which is a software-based IP platform based on Dialogic® Host Media Processing Software. OCE recovered its investment in the new solution within the first 60 days of operation and reduced its monthly telecom charges by 40%. The new system uses low-cost, standard hardware and software components connecting both SIP based VoIP trunks and agent positions.

Unified Messaging Improves Communications at Vienna International Airport
Vienna International Airport (VIE), one of the busiest in Europe, wanted to provide robust and secure unified messaging on 600 voice mailboxes using its legacy phone system. VIE also wanted to add mobile access and enable control of major Microsoft® Outlook® functions via the telephone.

NEC and Dialogic Join Hands to Ensure Fast CRBT Growth for Guangdong Mobile
Color Ring Back Tone (CRBT) has replaced the monotonous ring tones of the past with pleasing music, warm greetings, and interesting advertising. CRBT can not only reflect the unique personality of the caller but also provide a pleasurable experience for the person called, adding variety and enjoyment to a simple communications process.

Call Notify SMS Service Helps GloBul Build Customer Satisfaction
GloBul, the second-largest wireless operator in Bulgaria, has added a new service to help its customers handle missed calls. The new service, known as Call Notify, was built on the JN Missed Call Notification (MCN) system from Bulgarian telecom solution supplier Applicata, and was based on a fully redundant SS7 configuration from Dialogic.