Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements.
Per Unit Plans
Three levels of per unit plans are available for enterprise media gateways.
If a unit is deployed in a mission-critical environment, you may want to choose a Platinum Per Unit Plan, which includes 24 x 7 support for critical service requests and Hardware Advance replacement service. For non-mission-critical environments, you may wish to select either a Silver or Value Per Unit Plan, depending on the service features you require.
Click on the per unit plans below for more detail.
| Support for deployed products on a per unit basis |
| Software maintenance |
| Eight business hour response via remote technical support from Dialogic |
| Support for deployed products on a per unit basis |
| Software Maintenance |
| Hardware Advance Replacement |
| Four business hour response via remote technical support from Dialogic |
| Support for a deployed gateway |
| Software maintenance |
| Four business hour response remote technical support from Dialogic |
| Hardware Advance Replacement |
| Available for selected products |
| 24 x 7 support for critical service requests |