About Dialogic Pro Service Contracts
Dialogic provides flexible service contracts to meet a wide variety of customer requirements.
Application Developer or System Integrator
If you are a new or existing customer developing applications or integrating and reselling Dialogic products, the Silver, Gold, or Platinum Service Agreement can provide you with development assistance and support for deployed products. The Platinum Service Agreement is suitable for mission-critical environments because it includes 24 x 7 support for critical issues and Hardware Advance Replacement Service.
End User and Channel Customers
The Platinum Per Unit Plan is suitable for end users and customers purchasing through Dialogic distributors. It includes features that support a mission-critical environment, including 24 x 7 support for critical issues and Hardware Advance Replacement Service, and it is simple to implement because it appears as a line item on a purchase order and does not require a separate signed agreement.
Click on the service options below for more detail.