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White Papers

Building a Multimedia Ring Back Tone Service with the Dialogic® Multimedia Platform for AdvancedTCA Product
This white paper focuses on Multimedia Ring Back Tone (MRBT) service and the variety of implementation approaches that are possible using Dialogic® products in order to show how MRBT can be actualized through the use of Dialogic® building blocks and appliances to provide a high-quality robust service solution in mobile environments.

Paving the Way to Next Generation Media and Signaling VoIP Gateways
This white paper examines how the rapid adoption of SIP and the distribution of network elements are moving VoIP to a new distributed model. It also discusses several factors for evaluating how media gateways can support this new model, such as SS7 interconnectivity, IP peering, and fax support, which can impact the success of service providers' and OEMs' applications and services.

Enhanced Service Delivery - IP Multimedia Subsystems and AdvancedTCA
Service providers are looking to new enhanced services to boost Average Revenue Per User (ARPU). Because the success of particular services is difficult to predict, service providers need a dynamic architecture that will allow them to offer promising new services quickly, add resources for successful services as demand increases, and downplay or remove unsuccessful services easily. Such an architecture is the IP Multimedia Subsystem (IMS), a modular standards-based service platform that uses the Internet Protocol (IP) and the Session Initiation Protocol (SIP). Because of the heavy technical demands placed on an IMS, AdvancedTCA is poised to be an excellent platform for IMS infrastructure deployment.

Increasing Customer Loyalty with Enhanced Video Services
To win in today's volatile wireless services market, service providers need to design, develop, and deploy new enhanced video services and be prepared to ramp them quickly when they become popular. The OmniVox3D® Application Server from APEX Voice Communications represents a unique and successful approach to this business challenge, seamlessly combining a powerful, open application server with a flexible application creation environment and a robust management interface. OmniVox3D benefits by using Dialogic® Host Media Processing Software to deliver media processing on standard servers rather than specialized hardware.

Choosing a Dialogic® Product Option for Creating a PSTN-HMP Interface
This paper supplies high-level and detail comparisons and a set of scenarios to help you decide whether an appliance gateway, gateway subsystem, or HMP interface boards are the appropriate option for an environment and for a particular set of development resources and deployment needs.

Telephony Fundamentals
As telecommunications has moved from proprietary to open, standards-based systems, advanced voice solutions have grown richer and more cost effective. Several basic telephony concepts are critical to working with these solutions: call control, media processing, in-band and out-of-band signaling, and local, dedicated first-party control versus shared, network-based third-party control. Once these concepts are understood, today's modular, converged, and increasingly web-centric communications technologies become easier to understand.

Diagnosing Voice Quality Impairments and Designing Solutions for Voice over IP Systems
Successful Voice over IP (VoIP) deployments can deliver solutions that provide voice quality that is comparable to traditional circuit-switched telephone networks, but at a lower cost. Building on the background information provided in Overcoming Barriers to High-Quality Voice over IP Deployments, this paper covers in detail impairments such as delay, jitter, packet loss, and echo in Ethernet-based VoIP implementations. It also discusses choosing CODECs, provisioning networks to support VoIP, and working with interconnect devices such as hubs, bridges, switches, and routers.

Grow Revenue and Reduce Time to Market with Dialogic® Building Blocks
Wireless service providers worldwide are continuously trying to stay competitive and increase their revenue per subscriber by bringing profitable and reliable value- dded services to market quickly and inexpensively. In recent years, applications such as short message service (SMS) and color ring back tones (CRBT) have flourished in the consumer market, especially in Asia-Pacific and Europe. Another mobile application poised for strong growth in the consumer and business markets is location-based services (LBS). Developing with flexible building blocks is ideal for this technical and economic challenge.

Fast Time to Market for Video Services
SmartCall Suite is a sophisticated development and deployment tool, which has been empowered for fast video service delivery with the video streaming capabilities of Dialogic® Host Media Processing Software. Video services can now be programmed in minutes instead of months through a robust drag-and-drop interface, and then deployed quickly.

Contact Center Outsourcing: Lessons from the Enterprise
Enterprises strive for service excellence to win new accounts and to serve existing customers, establishing long-term purchasing loyalty. The contact center, as the focal point of communications, is a strategic asset in achieving this goal. Customers have ever-rising expectations of service quality, and enterprises need to invest heavily in systems and staff to meet their demands. An alternative for these enterprises is outsourcing, in which some or all of the contact center operation is managed by one or more third-party organizations. This white paper examines three aspects of outsourcing:

The business and technology factors driving the trend
The communications infrastructure needed to support a multitenant contact center
The experience of outsourcing, as illustrated in case studies from enterprises in diverse industries

Choosing a Media Gateway
Although many enterprises are eager to deploy converged voice and data applications and services over IP, they see their legacy PBX systems and upfront costs as roadblocks to the enhanced capabilities that IP would bring. This paper demonstrates that legacy PBX equipment does not have to be replaced for enterprises to begin a phased migration to IP convergence. Dialogic® media gateway appliances make the implementation of IP technology in PBX systems possible right now, and with low upfront investment costs.

Succeeding with SMS Today: Competition Demands Proven Components
The expansion of mobile network services as well as subscriber growth is as vibrant as ever. Today’s challenge continues to be delivering signaling platforms with ever richer feature sets and improved performance at a lower cost. This paper focuses on an important mobile network service application, Short Message Service (SMS), and solutions from equipment vendors and building block suppliers that meet the challenges facing SMS service providers who constantly require new and improved signaling strategies because of increased competition.