Dialogic provides various options and arrangements for obtaining technical support for your Dialogic® product. We recommend that you use the Dialogic® Diva® Support Tools first before contacting your Dialogic supplier. Also, we suggest that you visit the Dialogic help web for technical help, as it includes detailed information about a variety of topics. In the unusual case that neither your supplier nor the information on the help web adequately address your support issue, you can contact Dialogic Customer Support.
For more information see below:
To obtain technical support for Dialogic® products contact your Dialogic supplier. Before doing so, you might want to use the tracing or the monitoring functionality to see if you can address the issue on your end. For more information see:
If you cannot address the issue through use of these tools, contact your Dialogic supplier.
If your supplier is unable to help you to address the issue, visit the Dialogic Help Web. It contains detailed information on such subjects as:
For more information, visit our Help Web at www.dialogic.com/support/helpweb.
If the information on the Dialogic Help Web was not sufficient to help you to address your issue, you can contact Dialogic Customer Support.
Please note that when you contact Customer Support, you may need to provide or have handy one or more of the following:
See www.dialogic.com/support/contact for details on how to contact Dialogic.