Dialogic® Pro™ Bronze Service Agreement

Service Contracts: Bronze Service Agreement

The Dialogic® Pro™ Bronze Service Agreement is designed for the enterprize market including, developers, and system integrators who require business hours support and access to Dialogic expertise

The following is a summary of the Bronze Service Agreement features:  

  • Access to application development support
  • Software Maintenance Updates, implemented in conjunction with the application provider
  • Business hours remote technical support direct from Dialogic 
  • 8 business-hour response
  • Access to online problem submission and real-time problem status systems 
  • Access to senior Dialogic product support applications engineers
  • Ability to purchase all optional Dialogic® Pro™ Advantage Services
  • Service request case limits may apply  

 The Bronze Service Agreement is available for the following products:

  • Dialogic® PowerMedia HMP
  • Dialogic® PowerMedia XMS for Enterprise
  • Dialogic® Brooktrout SR140 Fax Software 

 Optional Additional Services: Dialogic Pro Advantage Services

Customers purchasing the Silver Service Agreement may also purchase Dialogic Pro Advantage Services separately. The links below provide access to more information about the individual Dialogic Pro Advantage Services available. You can also view an online Dialogic Pro Advantage Services Summary

How to Purchase

To discuss your specific requirements and for information about purchasing Dialogic Pro Services, contact us now.