Order and Service Management (OSM)

OSM coordinates the order fulfillment functions required to complete a customer order created in a customer relationship management (CRM) system, or other order-source system. As an order management system, OSM receives and recognizes customer orders and coordinates the actions to fulfill the order across provisioning, shipping, inventory, billing, and other fulfillment systems. As such, OSM occupies a central place in your order management solution.

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