Service Contracts: Gold Service Agreement
The Dialogic® Pro™ Gold Service Agreement is designed for the carrier market including service providers, developers, and system integrators who require an assured level of responsiveness and access to Dialogic expertise
The following is a summary of the Gold Service Agreement features:
- Assigned Technical Focal Point
- 24 x 7 support for Critical Service Requests (see agreement for complete details)
- Hardware Repair Service (Return to Factory) *
- Service Request Response Times: Critical 30 mins; Major 2 hrs; Minor 4 hrs
- Access to software updates and upgrades, including fixes, and software maintenance releases, implemented in conjunction with the application provider
- Access to online problem submission and real-time problem status systems
- Access to senior Dialogic product support applications engineers
- Ability to purchase all optional Dialogic® Pro™ Advantage Services
- Optional access to Dialogic American, European, and Asia Pacific support centers
- Service request case limits may apply
* Does not apply to Software products
The Gold Service Agreement is available for the following products:
- Dialogic® PowerMedia XMS
- Dialogic® PowerMedia HMP
- Dialogic® Brooktrout SR140 Fax Software
- Dialogic® BorderNet™ Virtualized SBC
- Dialogic® BorderNet™ 2020 Integrated Multimedia Gateway
- Dialogic® I-Gate® 4000 Media Gateways
- Dialogic® I-Gate® 4000 SIP Gateway
- Dialogic® I-Gate® 4000 SBO Core
- Dialogic® I-Gate® 4000 SBO Mobile Backhaul
- Dialogic® IMG 1010 Integrated Media Gateway
- Dialogic® IMG 1004 Integrated Media Gateway
- Dialogic® DSI SS7 Signaling Servers, Boards, and Protocol Stacks
Customers purchasing the Gold Service Agreement may also purchase Dialogic Pro Advantage Services separately. The links below provide access to more information about the individual Dialogic Pro Advantage Services available. You can also view an online Dialogic Pro Advantage Services Summary
How to Purchase
To discuss your specific requirements and for information about purchasing Dialogic Pro Services, contact us now.