ATI - American Telesource Inc.
Address
HQ: 1350 Ocean Avenue, Emeryville, CA 94608
Other locations: http://www.ati-cti.com/Contact.html
United States
Tel: 510-428-1111
Fax: 510-428-2460
Web Site
ATI is a California based system integrator with offices in Emeryville, Glendale and Modesto. ATI has been providing strategic voice, data and business process automation solutions to customers for over 23 years. Over the years, ATI has put great focus into the public sector and has developed many productive applications for the State of California, Courts, Counties and Cities.
ATI has strived to provide its customers with best practices from best of breed. ATI’s solution focus is in UC (Unified Communications), VOIP, IVR, self service applications, data networks, managed services, and business process automation.
ATI's self service platform offers interfaces for phone (IVR), web, SMS (texting), mobile, email, outbound dialer (agentless), payment gateway, screen pop, kiosk, digital signage and workflow automation services. It is available as both premise and cloud based.
ATI is working on a new release of the platform with the intent of moving all customer phone scripts both inbound and outbound into a VXML format.
The roadmap also includes agent queueing and conferencing modules.
Solution Focus:
Network Switching, Signaling, Application Development
Keywords:ivr,
sms alerts,
workflow,
call center,
credit card gateway,
xml,
vxml,
cloud,
outbound,
outbound calling,
credit cards,
kiosk,
screen pop,
digital signage