To view system alerts, click Alerts on the menu bar. The alerts are displayed in the System Alerts section of the Alerts page.
When a system alert is issued, a link to View System Alerts is provided in the top left-hand corner of every page. The link is removed after you have cleared the alert. Click Clear next to an alert to clear the alert.
Some system alerts clear themselves when the alert condition is resolved, whereas others require manual clearing.
For an example of the Alerts page, see Viewing Job Alerts.
Alert |
Description and Clear Method |
License Error |
Indicates that an error occurred with the VisionVideo QCS license. Contact Dialogic to obtain a valid license. Clear method: Manual |
SMTP Failure |
Indicates that the VisionVideo QCS could not communicate with the SMTP server. Either the SMTP server is down or a system parameter in the Configuration menu is improperly set. Clear method: Manual |
Usage Limit Exceeded |
Indicates that the maximum number of hours of video that can be processed in a 24-hour period was exceeded. This value is governed by the VisionVideo QCS license. The alert clears automatically at midnight (according to your server clock). Contact Dialogic for an upgraded license. Clear method: Automatic |
Job Queue Full |
Indicates that the job queue is full and no further jobs will be accepted until you manually clear this alert. The size of the job queue is set by a system parameter in the Configuration menu; see Configuring System Parameters. Clear method: Manual |
Database Retention Period Not Set |
Indicates that the database retention period has not been set. This alert appears when you first access the Web UI after the VisionVideo QCS software has been installed. You must specify a non-zero value for this parameter; see Configuring System Parameters. After you set a value for this parameter, the alert is cleared. Clear method: Manual |