ZRG International Transforms Contact Centers with Dialogic PowerMedia HMP

Wednesday, December 11, 2013

Pakistan-based systems integrator delivers unified approach to customer service, increases service flexibility and end-user satisfaction

MILPITAS, Calif. – December 11, 2013Dialogic Inc., the Network Fuel® company, today announced that ZRG International has deployed Dialogic’s PowerMedia HMP software media server to offer unprecedented flexibility in contact center and computer telephony integration to its customers throughout Pakistan, Bangladesh, Africa and the Gulf region. Dialogic’s solution has helped propel ZRG toward the top of its market by offering customers simplified, yet sophisticated and scalable business applications that unify telephony, conferencing and other value-added services.

The Federation of Pakistan Chambers of Commerce & Industry (FPCCI) recently awarded ZRG a gold medal for Information Technology, Customer and Relationship Management Solutions. At the heart of that achievement is ZRG’s unified customer contact center and CTI solutions, powered by Dialogic’s media server. PowerMedia HMP unlocks multimedia communications for developers and carriers, and empowers service providers to move away from the central office and closer to the data center. For ZRG, that means unifying TDM, IP, voice and fax interfaces, APIs and system libraries while delivering SS7 interconnectivity.

“The market demands the most flexible CTI and contact center technology with customized end-user business applications, and Dialogic makes sure ZRG can deliver it,” said Arif Butt, executive director of ZRG International. “Dialogic worked closely with the ZRG team during our development, deployment and post-implementation stages to make sure PowerMedia HMP established the foundation for successful client projects. Because our customers have responded so enthusiastically to the boost in their application delivery capabilities, we see Dialogic as a real hero to our business.”

Andrew Goldberg, senior vice president of marketing and strategy at Dialogic, said, “There is a sea change coming in communications practices around the world, and thanks to Dialogic’s PowerMedia HMP media server providers are ready to realize the wealth of opportunities that come with media-rich communications. ZRG is setting the bar in its region when it comes to what developers can create for their customers and what end users can expect from communications sessions.” 

About Dialogic

Dialogic (OTCQB:DLGC), the Network Fuel® company, inspires the world’s leading service providers and application developers to elevate the performance of media-rich communications across the most advanced networks. We boost the reliability of any-to-any network connections, supercharge the impact of applications and amplify the capacity of congested networks. Forty-eight of the world’s top 50 mobile operators and nearly 3,000 application developers rely on Dialogic to redefine the possible and exceed user expectations.

For more information on Dialogic and communications solutions energized by our technology, visit www.dialogic.com and www.dialogic.com/showcase. Also, visit our social media newsroom for the latest news, videos and blog posts. Follow us on Twitter @Dialogic or on LinkedIn.

Dialogic, PowerMedia, and Network Fuel are either registered trademarks or trademarks of Dialogic Inc. or a subsidiary thereof (“Dialogic”). Other trademarks mentioned and/or marked herein belong to their respective owners.

Robin Carley
+1 973.967.6168

Justine Boucher
Metis Communications
+1 617.236.0500