Wednesday, October 26, 2016
Live demonstrations to show PowerMedia XMS within cognitive agent customer experience
Parsippany, NJ, October 26, 2016 - Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers announced today that that the company will be participating in IBM World of Watson, acting as an integral part of a live demonstration showing cognitive customer experience applications based on Dialogic® PowerMedia® XMS.
The demonstration is part of a session titled “So You Want to Talk to Watson? Just Give It a Call!” presented by Brian Pulito, Senior Technical Member at IBM. During the session, Brian will show how financial service companies can leverage IBM Watson's real-time voice interface to replace aging interactive voice response (IVR) systems with self-service cognitive agents, or provide live agents with real-time voice analytics to better service their customers. The demonstration is scheduled for Wednesday, October 26th from 10:00 AM - 10:45 AM (PDT) at Mandalay Bay Resort & Casino, in room Islander G, Session ID: 1214A.
Dialogic PowerMedia XMS enables the demonstration by facilitating a live-agent WebRTC session, providing an interface between the WebRTC session and IBM’s Watson Speech-to-Text engine, performing conversion of voice codecs in real-time (also known as transcoding). The architecture of the solution and role of cognitive agents with IBM Watson is described in more detail in a podcast interview with Brian Pulito, found on the Communications Developer Zone.
“The integration between WebRTC and Watson as shown during IBM’s World of Watson event demonstrates the important role of media servers and PowerMedia XMS in providing media conversion in multi-party conversations,” said Jim Machi, Senior VP Product Management and Marketing at Dialogic. “The resulting cognitive computing applications are widely recognized to enable improved customer experience and are able to reduce operating costs across a number of industries.”
Dialogic’s PowerMedia XMS is a highly scalable, software-only media server that enables standards-based, real-time multimedia communications solutions for IMS, MRF, Enterprise, and WebRTC applications on premise or in the cloud. Built on 15+ years of software media processing experience, PowerMedia XMS is trusted by world-class service providers and large enterprises to power millions of rich media sessions.
To learn more about PowerMedia XMS, visit the product information center at: http://www.dialogic.com/en/products/media-server-software/xms.aspx
Dialogic is a leading cloud-optimized solutions provider for real-time communications media, applications, and infrastructure to service providers, enterprises, and developers around the globe. Based in Parsippany, NJ with offices worldwide, Dialogic helps 48 of the world’s top 50 mobile operators, and nearly 3,000 application developers build and deploy on agile networks. Learn more about how Dialogic is enabling agility by following us on Twitter @Dialogic, and visiting www.dialogic.com and the Dialogic Blog for the latest industry news, trends, and advice.
Dialogic and PowerMedia are registered trademarks of Dialogic Corporation or an affiliate or subsidiary thereof (“Dialogic”). Other trademarks mentioned and/or marked herein belong to their respective owners.
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