“The ability to initiate a video or data collaboration on an established chat or voice communication with a customer while accessing a website, helps to improve customer retention, loyalty, and first call resolution. With the introduction of Interactive Video Response in CT WebRTC as well as data sharing, I believe we are facilitating virtual assistance services with contextual and efficient information.”

Read the press release: CentralTouch Extends Unified Communication Contact Centre Functionality with WebRTC to Midsize and Enterprise Businesses using Dialogic XMS Media Server

Hassan Firouzbakht
Chief Technical Officer at CentralTouch Technology