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Average Call Duration tracks the length of time a customer is on the phone, exclusive of any pre-call preparation or post-call documentation, sometimes referred to as "wrap." The average call duration (ACD) is a measurement in telecommunications that reflects an average length of telephone calls transmitted on telecommunication networks. The measurement is typically based on the reporting by telecommunication equipment via call detail records.
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Diameter, SIGTRAN & SS7 Software
References for the glossary can be viewed by clicking here.