Dialogic® Pro™ Platinum Service Agreement for the ControlSwitch System

Service Contracts: Platinum Service Agreement for the ControlSwitch System 

The Dialogic® Pro™ Platinum Service Agreement for the ControlSwitch System is designed for the carrier market, including service providers and carriers who require an assured level of responsiveness and access to Dialogic expertise. The Platinum Service Agreement offers Dialogic's highest available service levels. 

The following is a summary of the Platinum Service Agreement for the ControlSwitch System:

  • Assigned Technical Focal Point
  • 24 x 7 support for emergencies (see agreement for complete details)
  • Defined maximum response times based on Service Request severity (Critical - 30 minutes; Major - 2 hour; Minor - 4 hour)
  • Software maintenance including software fixes, updates, upgrades, and software maintenance releases
  • Hardware Advance Replacement service (see agreement for complete details)
  • Update and upgrade installation service
  • Emergency on-site support for critical problems not resolvable via remote technical support.
  • Access to online Web support
  • Access to online problem submission and real-time problem status systems
  • Access to senior Dialogic product support engineers
  • Ability to purchase all optional Dialogic® Pro™ Advantage Services
  • Optional access to Dialogic American, European, and Asia Pacific support centers

Optional Additional Services: Dialogic Pro Advantage Services

Customers purchasing the Platinum Service Agreement may also purchase Dialogic Pro Advantage Services separately. This link provides access to more information about the individual Dialogic Pro Advantage Services available.

How to Purchase

To discuss your specific requirements and for information about purchasing Dialogic Pro Services, contact us now.