Dialogic Service Center

Dialogic Service Center

Welcome to the Dialogic Service Center – your one stop shop for technical service and support from Dialogic.

Maintenance Notification (29 August 2014)
The Technical Helpweb and DSC services, including Online Service, Warranty check and product registration, will not be available from 16:30 EST until the end of the day. We apologise for any inconvenience.

Manuals and Downloads

  1. Download Product Software
    Downloads for selected products are available. Some downloads may require that you register on the Dialogic site (registration is free), others require that you possess a valid support contract.
  2. Download Product Manuals / Product Documentation
    Includes Quick Start Guides, Installation and Programming Reference Manuals.
  3. Document Finder
    Search for Application Notes, Case Studies, Datasheets, Technology Briefs and White Papers relating to a product.

Products and Contracts

  1. Check Dialogic Warranty status for your products (login required)
    New contracts may only be purchased online for products covered by Dialogic warranty.
  2. Register your products (login required)
    Manage your service contracts, including purchasing new contracts and renewals online.
  3. View your products and contracts (login required)
    Contracts associated with your company and products you have registered.
  4. Dialogic® Pro™ Services
    Details of the service plans and agreements available for your product.
  5. Services available for purchase (login required)
    Details of other services you may purchase online.
  6. Terms and Conditions
    Terms and Conditions for services available for purchase online.

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Purchase Service

Service contracts can be purchased through Dialogic Distribution channels. For some products, it is also possible to purchase service contracts online using a credit card. To view contract purchase or contract renewal options for your product, please first register the product. Available purchasing options will then be displayed when you view your products and contracts.
  1. Register your products (login required)
    Enable management of your products on line, including purchasing service for some products.
  2. View your products and contracts (login required)
    Manage products you have registered and contracts associated with your company.
  3. View your online purchase history (login required)
    Status of online transactions made through this site.
  4. Services available for purchase (login required)
    Service products can be purchased through Dialogic's Distribution Channels. Selected service items can also be purchased online by credit card.
  5. Terms and Conditions
    Terms and Conditions relating to services that are purchasable online.

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Get Support

  1. DEN - Dialogic Exchange Network
    The DEN contains developer and user community forums for select Dialogic products.
  2. Technical Helpweb
    The Helpweb contains self-help articles written by our support experts.
  3. Online Service
    DSC-Online Service allows you to manage your service cases online.
  4. Contact Support
    If you need to contact support, view the contact options for your product and region.

Training

Dialogic places great importance on customer satisfaction and the need for technical self-sufficiency.  We offer a comprehensive portfolio of training courses that are an essential value-added core component of your business strategy.  Training has never been more important in helping you meet the changing needs of a complex, constantly evolving business environment.

Bringing together years of experience, Dialogic prides itself on the professional excellence of its courses and progressive training approaches, that are driven by the primary objective of enabling our customers to successfully and efficiently install, configure, design-in, operate, and maintain Dialogic products.

  1. Standard Offerings
  2. eLearning Offerings 
  3. Dialogic eLearning Portal 
  4. Recorded Webinars (coming soon)
  5. Calendar

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Announcements - Services and Support News (DEN)

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