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On-line training courses

The following courses open in a pop-up window.

On-line course - Dialogic® NaturalAccess™


Dialogic® NaturalAccess™ Jumpstart - This course provides an introduction to installing Dialogic® NaturalAccess™ for Windows, boot a board and exercise it using some of the NaturalAccesss demos such as ctatest and msppsamp.

The webinars listed below use our webinar tool, Copper Conferencing; you must create a Participant Account to view the recordings. After clicking on one of the following links please click on the button 'Create Participant Account' in the menu at the left hand side of the screen.

Webinar: Dialogic® Diva® Drivers with Asterisk


Understanding and Installing Dialogic® Diva® Drivers with Asterisk Including: Overview of using the rich media processing capabilities of Dialogic® Diva® Media Boards with the Asterisk telephony engine and applications toolkit; installation, configuration, and running. Date of recording: 13-May, 2009. Also available: PDF document containing slides

Webinar series: Dialogic® JCT and DM3 Media Boards


1. Installation, Configuration and Troubleshooting Including: Dialogic® Configuration Manager (DCM) parameters, configuration files, troubleshooting detection and startup issues, alarms and useful tools and utilities. Date of recording: 11-Nov, 2008.

2. T1 / E1 Call Control - Part 1 - Protocol Configuration Including: T1 Robbed bit / E1 CAS / R2MF (overview, protocol selection / configuration and demos) and ISDN (overview and demos). Date of recording: 18-Nov, 2008

3. T1 / E1 Call Control - Part 2 - Troubleshooting Including: an overview of the generic 4-step troubleshooting method, applying the method to Dialogic® call control, techniques to isolate issues, info / logs that can be collected and examples. Date of recording: 25-Nov, 2008

Webinar series: Dialogic® Host Media Processing (HMP) Software


1. Installation, Configuration and Troubleshooting Including application of the generic 4-step troubleshooting method to Dialogic HMP Software 3.0, techniques to isolate issues and info / logs that can be collected. Date of recording: 9-Dec, 2008

2. Echo and Latency Including: defining, measuring and troubleshooting echo and latency; information about reducing latency when using Dialogic® Products such as Dialogic HMP Software. Date of recording: 18-Dec, 2008

3. Streaming Methods Including: streaming and what it is used for; the four methods of streaming used in Dialogic HMP Software. Date of recording: 06-Jan, 2009

4. Native Streaming Including: native streaming and native hairpinning; benefits and limitations when used with Dialogic HMP Software; technical aspects of these features with use cases and implementation details. Date of recording: 20-Jan, 2009

On-line courses - Dialogic® Global Call / R4


Adding Video to a Dialogic® Global Call / R4 IVR Application - This course leads you through the steps necessary to take a Dialogic R4 application from audio-only to full multimedia. With the multimedia application, a video SIP phone may be used to view video clips, with menu navigation done using DTMF.

Using Native Play and Record in a Dialogic® Multimedia Application - This course reviews the steps necessary to convert a Dialogic Multimedia demo that transcodes its audio to one that plays directly from or records directly to a media file without transcoding.

On-line course - Dialogic® Brooktrout Fax


Fax over IP - Understanding the basics - This course is designed for anyone who is interested in learning more about Fax over IP. There are no prerequisites to meet before taking this course. Be sure that your speakers or headphones are turned on as there is an audio commentary included with the slides. This presentation is 'self paced' so it is necessary to use the controls on the bottom of the presentation screen to 'pause' or 'advance' the slides.

On-line courses - Dialogic® Diva® SDK


Using the Dialogic® Diva® Component API - This course is designed for VB and C# programmers wishing to write programs that use Dialogic® Diva® media boards and software - including Dialogic® Diva® SoftIP virtual adapters or Dialogic® Host Media Processing (HMP) Software for VoIP - using Visual Basic 2005/2008 and Visual C# 2005/2008. Note that Dialogic® Diva® Client products are not supported by the Diva Component API.

Using the Dialogic® Diva® API with Visual C++ - This course is designed for application programmers wishing to write programs that use Dialogic® Diva® media boards and software - including Dialogic® Diva® SoftIP virtual adapters or Dialogic® Host Media Processing (HMP) Software for VoIP. The Diva application programming interface is introduced by showing you how to start creating your own application using Visual C++. Note that Dialogic® Diva® Client products are not supported by the Diva API.

On-line courses - X.25 and ISDN


X.25: theory and practice - This course is designed for application programmers wishing to write programs that use a Dialogic® Eiconcard® to connect to X.25 networks.  The Eiconcard X.25 development tools are introduced and explained and several sample programs are described.

ISDN: theory and practice - This course explains from the user's point of view how ISDN works. In addition to this basic theoretical background, it explains some of the practical applications and consequences of the concepts introduced.  The target audience is primarily 1st-level technical support people, but much of the course is also suitable for a non-technical audience.

Other Training Resources

Note: some events may be restricted to approved Dialogic® channel partners.