Diva LineTest: Outbound Fax Test fails
Issue Description:
When attempting to make a fax call using the Dialogic® Diva® LineTest utility, there may be situations in which the utility is not able to send fax to some destinations.
Reason for the Issue:
The LineTest utility that comes with the Dialogic® Diva® System Release in versions up to 8.5.4 has a hard-coded connect timeout of 12 seconds. Therefore, when calling fax end points such as multi-purpose machines or fax systems that take many rings before answering the call, the LineTest utility may timeout and end the call.
Solution:
Whenever the timeout limitation is suspected to be causing the connection failure, the user may try one of the following two options:
1) Use one of the sample outbound applications that come with the Dialogic® Diva® Software Development Kit (SDK), such as the FaxOutSimple.
2) Use the
attached version of the LineTest utility, which has a connection timeout value of 25 seconds.
This
attached version will be included in a future release of the Dialogic® Diva® Server System Release software.
First published: 04-Jan-2010
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