Problem with call tracing in IMG versions up to 10.5.1
Symptom:
When running software version 10.5.1 ER 2 and earlier on the Dialogic® IMG Integrated Media Gateway 1010 (IMG), call tracing may not be generated on the Dialogic® Gate Control Element Management System (GCEMS).
Additionally, Dialogic® Gate Control Element Management System ClientView may display the message "Configuration NFS Server Failed".
Click on the following image to display it full size
It is possible to check the IMG's NFS mount status from the telnet command line interface by entering "Advanced Debug" and the typing the command sequence "n" "N" "S":
username: excel
Password:
*** Clearing GEL Print Buffer ***
WELCOME TO DIALOGIC IMG 1010 DIAGNOSTICS
===> IMG IP Addr : 192.168.185.33
===> IMG MAC Addr : 00201C1310A3
===> IMG Name : wibble
===> IMG ID : 0
===> IMG FileSvr IP Addr : 192.168.185.32
===> Press 'h' for diag menu options
wibble>d
username: admin
password:
Advanced Debug> n
zNet> N
NFS> S
NFS Table Information:
ID Mount Ref Mount Point NFS Server: Server State
--------------------------------------------------------------------------------
1 /sending/ /opt/dialogic/common/config/routing/sending 192.168.185.32 MOUNTED: ACTIVE
100 /syslog/ /opt/dialogic/common/calltracing NOT MOUNTED (status = 2)
It is also possible that the bold line above may be completely missing.
Reason for the issue:
The problem occurs due to the GCEMS sometimes not sending a particular message to the IMG when it is restarted.
Fix / Solution:
This issue is resolved version 10.5.1 ER 3 or later of the software (firmware build 203).
Workaround:
Removing the "Call Tracing Enable" node in ClientView and re-adding it will force the mount point to be recreated on the IMG and call tracing should be available again.
Product List
Dialogic® IMG Integrated Media Gateway 1010 software 10.5.1 ER 2 and earlier.
First published: 01-Mar-2010
Open access: Product rule: ; Page rule: Auto
