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Installation and configuration for Windows Fax Service (Fax Role)

The following is a description of how to configure your Diva Media board when using Windows Fax Services. Please note that this is a general guide for a basic configuration to enable you to send and receive faxes. For a more detailed description of configuration and functionality of your Windows Fax Service itself, please consult the Microsoft documentation. 

1. Installation of Diva Fax modem / modem pool

The Diva Media board uses virtual fax modems to interface with the Windows Fax Service. To ensure the virtual modem is correctly mapped to a virtual com port it is recommended to do the installation via the Diva Configuration Manager. To ease configuration the Diva Configuration Manager differentiates between single modems and modem pools.

A modem pool is a stack of modems (right-hand side icon) of the same type that all share the same settings.

Single modems are recommended for Windows fax inbound routing where a MSN / DID should be mapped to a Diva Fax Modem in order to route the fax to a specific email address. To route incoming calls based on the dialled MSN / DID number to a specific Diva Fax Modem follow this article after the Diva Fax Modem has been installed.

Insert a new modem or modem pool to the Active Configuration.

Open Diva Configuration Manager and click 'Insert' > 'Modem' or 'Modem Pool'.

 The default modem type on active Diva Media boards (with on-board DSPs) is analog. This can be changed later-on, see below.

Create a binding between the new modem and the board. 

Right-click on the modem icon and 'Select for Binding'.

Right-click on the board icon and 'Complete Binding'.

A new binding is inserted between modem and board.

Change modem type to fax.

Click on the analog modem icon to show the modem properties.

Click on the Modem Name Value to select 'Dialogic Diva Fax Modem' from the drop-down list.

Attention: To activate the configuration, click 'File' > 'Activate' and reboot the machine. This is mandatory to ensure that the virtual modem is correctly mapped to the virtual com port.

Basic configuration of Windows Fax Service

Windows Fax recognizes any newly-installed fax device during service startup. The newly-added Dialogic® Diva Fax modem will automatically appear in the Fax Console of the Fax Service Manager under 'Devices'. 

Note: When you install a fax device, it is enabled for sending faxes by default, but not for receiving faxes.

To enable a Diva Fax Modem to receive calls

Open Fax Service Manager

To open Fax Service Manager on Windows client systems, click 'Start' > 'All Programs' > 'Accessories' > 'Communications' >'Fax' 

To open Fax Service Manager on Windows Server systems, click 'Start' > 'All Programs' > 'Administrative Tools' > 'Server Manager' > double-click 'Roles' > double-click 'Fax Server'

Open properties of Diva Fax Modem

In the right-hand panel where the modems are, right-click the device you want to configure

From the pop-up menu which appears, click 'Auto Receive' to enable the device to receive faxes automatically.

Alternatively, you can configure this in the 'Properties' of the device:

Right-click on the appropriate Dialogic® Diva Fax Modem and click 'Properties'. 

• Select the 'Receive faxes' checkbox, and then select 'Automatic Answer'. 
• In 'Rings before answering', specify the number of rings that will occur before the incoming fax call is answered automatically. 

You are now ready to send and receive faxes using the Diva Media board. 

Further information:

Windows Fax Service does not list Diva Fax Modem as device

Windows Fax Service receives calls but cannot make calls